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refive
Stand: S70
Customer Experience & Retention
Data & Analytics
E-commerce & Omnichannel
Marketing & Communications
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Today, 80% of in-store customers leave without being identified. Unlike your website, which tracks every visitor, click and conversion, your store sees almost nothing.
refive closes that gap through smart digital touchpoints - a Welcome Concierge at store entry, a Shopping Assistant in-aisle, and a Digital Receipt at checkout - all browser-based, requiring no app download or additional hardware.
Retailers including Puma, Søstrene Grene, Orlen, Gusti Leather, Extra Shop, Home Store & More and SPAR use refive to:
- Identify in-store customers and capture zero and first-party purchase, behavioural and interaction data anonymously and without friction - with up to 80% of customers identified and reachable
- Grow CRM and loyalty - achieve 70%+ digital receipt scan rates and one-click loyalty enrolment at checkout, with no cashier prompts or form-filling
- Drive repeat purchase and basket growth - retailers using refive see up to 3x purchase frequency uplift and 15% increase in basket size
- Attribute in-store sales to online campaigns - fire attribution pixels at the point of purchase and connect Google and Meta ad spend to real store visits
- Engage post-purchase via personalised email, WhatsApp, wallet passes and retail media placements - all triggered by in-store behaviour
- Power retail media monetisation - turn digital receipts into a high-engagement, targeted ad inventory with 75%+ open rates
- Drive AI-powered insights - combine in-store and online data to create granular customer profiles and predict behaviour across channels
For enterprise retailers, refive integrates with existing CRM, CDP and loyalty infrastructure. For mid-market retailers, refive is a complete end-to-end customer engagement platform - CDP, CRM, loyalty, coupons and gift cards in one.
Trusted by retailers in 30+ countries. Live in under 4 weeks. No POS replacement required.
Address
Angermünderstr. 12Berlin
10119
Germany
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