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Seen.io
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Personalised video for retail: Seen.io
Seen.io is the AI-powered personalised video platform for retail. We help brands like Nespresso, Coop, Carrefour, ICA, and Flybuys turn first-party customer data into one-to-one video at scale, replacing generic CRM emails with data-driven video that customers actually watch and act on.What we do
Seen.io plugs into your existing CRM or marketing automation stack (Salesforce Marketing Cloud, Braze, Bloomreach, Klaviyo, and others) and generates a unique video for every customer using the data you already hold: name, purchase history, loyalty tier, favourite store, last product viewed. One template can produce millions of unique videos, distributed via email, SMS, app, or web.
We're not a CRM, a video host, or a creative agency. We're the personalisation layer that makes your existing customer data work harder across the lifecycle: Onboarding, loyalty milestones, year-in-review, abandoned cart, and reactivation.
Why retailers choose Seen.io
Higher engagement without higher discounts. Relevance beats price-cutting. Personalised video lifts attention, click rates, and conversion across the funnel.
Lower production costs at scale. One template, millions of unique videos. No per-asset production cycle.
Enterprise-grade security. ISO 27001 and ISO 27701 certified, full documentation at trust.seen.io
Proven retail results
Nespresso Greece (Anniversary campaign): 92% video view rate, watched an average of 3 times per recipient. 24 percentage points higher open rate and 10 percentage points higher conversion versus non-video emails.
Coop Estonia (Year in review): 10x higher response rate versus traditional marketing methods. 35%+ conversion from email to in-store purchase. 300,000 unique personalised videos delivered via SMS.
Newbody Family (Post-purchase): Revenue up 82%. Transactions up 73%. Digital storefront traffic up 89%.
Read more retail case studies →
What is Personalised Video?
Personalised video adapts to each individual viewer using customer data — name, purchase history, location, loyalty status, or behavioural signals. Instead of one generic asset sent to everyone, each customer receives a video built for them. For retailers, it's the most efficient way to make CRM communications feel one-to-one without manually producing thousands of variants. Learn more about personalised video.For Heads of CRM, Loyalty and Retention
Whether you run lifecycle for a global retail group or a fast-growing online brand, here are two quick ways to start exploring:
Request a personalised video of your own and experience what your customers would receive.
Download the free guide for Retail CRM teams, and receuive practical guidance on where personalised video fits in the retail lifecycle.
Or come and see us at stand Z35 to talk it through.
Address
10 St Bride StLondon
EC4A 4AD
United Kingdom
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