StarPal

Stand: SU32
Customer Experience & Retention AI & Machine Learning (incl. Chatbots) E-commerce & Omnichannel Digital Shopper Analytics & Engagement User Experience & UX Design
Cover image - StarPal
Starpal helps retailers turn AI into measurable results. Our on-brand conversational avatars guide shoppers on PDP, cart, account and help pages, answering product and policy questions, tracking orders, and escalating only when needed. Customers get fast, human-feeling support without navigating menus or installing apps. Retail teams see fewer repetitive tickets and higher conversion.

What’s inside: RAG over your product data and policies, robust order tracking with intent detection, frustration-aware escalation, analytics. Accessible by design with large targets, simple language, captions and multilingual voice and text. Privacy and security included: audit logs, private cloud options.

Ecommerce ready: fast i-frame go-live, optional Shopify integration, deep links from emails and static pages to prefill context. Typical pilot runs 4 to 8 weeks with clear KPIs: ticket deflection, conversion lift and CSAT.

Ideal buyers: Director of Ecommerce, Head of CX, Head of Innovation, Growth and CRM leads.

Contact: jerome@starpal.ai and tanguy@starpal.ai

Address

43, Coniston Road
Woking
GU229HU
United Kingdom
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