This exclusive peer-to-peer roundtable explored how AI is transforming retail stores for customers, colleagues, and operations alike. Discussions covered the role of Generative AI in delivering personalised experiences, alongside Agentic AI’s ability to automate tasks and improve merchandising, inventory, and customer service processes.

The session also examined AI’s impact on merchandising, customer experience, and operational efficiency through computer vision, event orchestration, and robotic automation in replenishment and fulfilment.

Hosted by:

This practical session explored how retailers can strike the right balance by delivering the right information at the right moments to drive both conversion and discovery.

Attendees learned how to cut through information overload, support confident decision-making, and use data and technology to personalise the customer journey at scale.

Hosted by:

This workshop explored the RetailX UK500, which has analysed and ranked the performance of the UK’s retailers and direct-selling brands since 2014.

Attendees gained insight into the UK500 rankings and their commercial implications, while also gaining hands-on experience using AI to interrogate, enrich, and work with the data in new ways.

Hosted by: 

Retail Women in Tech hosted an interactive workshop bringing together women leaders and allies from across retail and technology to explore how stronger collaboration can create smarter, more connected customer experiences.

Hosted by: