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Andrew Busby
A well-known retail industry expert, speaker, and writer, Andrew is a former retailer with over 30 years in the industry. He has extensive experience and knowledge in the retail sector, particularly in retail technology, customer experience, and emerging trends. He is Senior Industry Adviser at BOXTEC, Board Adviser at The Industrious, and founder of Redline Retail Consulting.
He is a retail writer at Fortune Magazine and also a regular contributor to various media outlets, including retail trade publications and national news media, where he is known for his expertise in analysing and commenting on the latest developments, challenges, and opportunities in the retail industry.
Author of the best-selling retail book, ‘Harry Was Right All Along’, and ‘Breathless – Covid, Two Metres and Me’, Andrew is recognised by the industry as a global thought leader and is a member of the exclusive global retail community ReTHINK Retail.
Sessions
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Fireside Chat: What Does Customer Experience & Loyalty Look Like At The World’s Leading Luxury Retailer?22-Apr-2026Spark Stage
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Welcome:23-Apr-2026Spark Stage
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Welcome Back:23-Apr-2026Spark Stage
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Closing Remarks:23-Apr-2026Spark Stage