Speakers

Mark is the Chief Retail Officer for Harrods, responsible for all Harrods' physical retail channels, the sales, service, standards and customer experience. He has overall responsibility for the Retail Sales, Management and Restaurant teams and the day-to-day operations of the Knightsbridge store along with the Airports and H Beauty stores across the country, working in close partnership with other areas of the business on various projects, all of which ultimately aim to improve the customer experience. 

Mark is also responsible for the elevated Private Shopping service and The Penthouse at Harrods’ Knightsbridge store, where he is dedicated to delivering an exceptional client experience.

With over twenty-five years’ experience in Retail Management, Mark is a dynamic leader with a proven track record in managing teams to deliver outstanding retail operations and achieve strong commercial results. By combining leadership qualities, strategic capability, and operational expertise to modernise retail businesses; enhance customer experiences and drive profitability.