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Glory/Flooid - Enhancing the Customer Journey Through an Interconnected Retail Strategy
The Evolving Customer Journey - Trends and Implications
- How this is shaped by evolving preferences and customer expectations for convenience and personalisation.
- The implications of this for retailers, and the need for agility and responsiveness in an environment defined by volatility, uncertainty, complexity, and ambiguity (VUCA).
Partner Collaboration: Realising the Value of a ‘One Stop Shop’
- The benefits this provides, and how this collaborative approach can support retailers in reducing costs and in remaining agile and adaptable to enable growth and long term success.
Future-Proofing Retail: Freedom of Choice and Frictionless Transactions
- Strategies for future-proofing retailers’ operations, giving customers freedom of choice and enabling frictionless transactions, creating an environment where customers can shop effortlessly.
Leveraging Automation and AI: Delivering a Seamless Customer Experience
- The value of automation and how implementing a solution and technology in a smart integrated approach can address the challenges retailers are currently facing and at the same time provide what customers want.
Speakers
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