Fireside Chat Interview: Evaluating How Customer Expectations Have Changed Over The Last Two Years And What Retailers Can Do To Meet Them
27 Apr 2022
- How has Coronavirus impacted customer expectations from retailers over the last two years?
- Which tools and techniques can retailers use to better understand the expectations of customers in the current environment?
- What do customer service teams need to do to meet these increased expectations?
- How has the sustainability agenda impacted what customers expect of retailers and how should retailers respond?
- How can retailers use their brand identity to meet customer expectations?
- How can retailers maximise loyalty when customer expectations are so high?
- How are customer expectations likely to develop over the next 18 months and what should retailers be doing today to prepare?