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Kate Hardcastle MBE
The Customer Whisperer & Broadcaster
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Hardcastle Collective
Globally renowned and respected, Kate Hardcastle MBE is the ultimate authority on consumer insights—a trusted voice and leading advocate known as the “Customer Whisperer”™. With a career spanning three decades, Hardcastle has pioneered the way in which brands connect with their audiences, shaping strategies for some of the world’s most iconic names, including Disney, Marks & Spencer, and American Express. Drawing on direct insights from panels of consumers every month across multiple sectors, she crafts unparalleled strategies that elevate customer engagement, building genuine respect and authenticity between consumer and business.
Sessions
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Welcome22-Apr-2026Supernova Stage
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Fireside Chat: Government – Helping Or Hindering Retail Innovation, Growth & Investment?22-Apr-2026Supernova Stage
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Fireside Chat: Driving Customer Experience And Innovation By Building An Omnichannel Retail Media Network From Scratch22-Apr-2026Supernova Stage
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Keynote Fireside Chat: In Conversation With Anthony Houghton, Group CEO, Holland & Barrett22-Apr-2026Supernova Stage
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Welcome Back:22-Apr-2026Supernova Stage
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Fireside Chat: Triple Threat! Making AI Real For Customers, Colleagues & The Bottom Line22-Apr-2026Supernova Stage
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Keynote Fireside Chat: In Conversation With Touker Suleyman, Owner & Chairman, Hawes & Curtis, Current Dragons' Den Investor & Serial Retail Entrepreneur22-Apr-2026Supernova Stage
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Closing Remarks:22-Apr-2026Supernova Stage
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Welcome:23-Apr-2026Supernova Stage
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Opening Keynote Fireside Chat: In Conversation With Archie Norman, Chairman, Marks and Spencer plc23-Apr-2026Supernova Stage
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Fireside Chat: Driving Colleague Experience Through Inclusive Leadership & An Engaging Company Culture23-Apr-2026Supernova Stage
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Welcome Back:23-Apr-2026Supernova Stage
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Keynote Fireside Chat: In Conversation With: Grace Beverley, Founder, TALA, SHREDDY, The Productivity Method & Retrograde23-Apr-2026Supernova Stage
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Closing Remarks:23-Apr-2026Supernova Stage