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09:30
  1. Headline Theatre
    7 mins
    • AI, DATA & INNOVATION
  2. Theatre A
    7 mins
    • THE FUTURE OF COMMERCE
  3. Theatre B
    7 mins
    • CUSTOMER, MARKETING & LOYALTY
  4. TECH Talks Theatre
    30 mins
    • TECH TALKS

    With more business-critical systems from point of sale and food safety to employee training, downtime can bring businesses to a halt with a big revenue hit. KORE can provide bundled connectivity and hardware to support your business wherever they are located. With KORE-managed services, including end-to-end support, staging and kitting, and optional installation services, you can be sure you’re always online. Our solution is simple and easy to deploy, reducing the need for any technical expertise to get your business connected.

    We will look at:

    • The challenges businesses face due to downtime
    • Business use cases, such as primary internet connection, new technologies, and network augmentation
    • The benefits of the KORE Retail solution include simplified network access, streamlined deployment, consistent & reliable service, and much more.

     

09:37
  1. Headline Theatre
    3 mins
    • AI, DATA & INNOVATION
    Sponsored by:
    Aptos, Sponsor grey2
  2. Theatre A
    3 mins
    • THE FUTURE OF COMMERCE
    Sponsored by:
    Uber Logo updated
  3. Theatre B
    3 mins
    • CUSTOMER, MARKETING & LOYALTY
    Sponsored by:
    nuvei sponsor logo
09:40
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • What key lessons have you learned about AI from working at Google DeepMind, Meta and SpaceX?

    • Which real-life applications and business benefits does generative AI offer to a retailer? 

    • What does generative AI really mean for retailers from a risk, compliance and copyright perspective?

    • What key steps do retailers need to take to make generative AI operational within their businesses? 

    • What does generative AI mean for jobs and skills in the retail sector and how can retailers achieve the right balance of people and computers? 

    • What will be the biggest disruptions that retailers will have to manage as a consequence of generative AI? 

    • How can retailers build more trust in generative AI and ensure they use it responsibly ? 

    • What are the biggest misunderstandings that retailers have about generative AI?

    • Where do you see generative AI going over the next few years within retail and what excites you the most?

    • You’ve worked closely with Elon Musk, Mark Zuckerberg, Larry Page and Eric Schmidt.  What key lessons did you learn about innovation and leadership from each of these experiences? 

  2. Theatre A
    30 mins
    • THE FUTURE OF COMMERCE

    Gavin Williams will present on the shifting sands in Luxury, and how digital really plays out both in digital and physical retail. Gavin has worked at Harvey Nichols, Farfetch and Creed along with many others in the sector, and has witnessed Luxury’s somewhat reluctant digital journey.

    Gavin will be discussing:

    • Luxury’s approach to online VIP clienteling

    • The challenges of board buy-in for Luxury eCommerce investment

    • Margin protection and brand building in online Luxury

  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • Identifying who your new target customers actually are and how they are behaving
    • Using creativity to maximise acquisition through offering your customers more value than your competitors in a profitable way  
    • Elevating the customer experience through technology innovation without breaking the bank
    • Implementing a people-first marketing strategy that creates brand love and drives acquisition
    • Integrating social selling and AI opportunities into your strategy to acquire even more customers
10:10
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    Join WorkJam, the world’s first digital frontline workplace, to learn strategies to optimise task management, boost productivity, and automate frontline operations seamlessly. In this session, we will delve into real-world examples, highlighting how leading retailers are equipping and empowering frontline teams with the right digital tools.

    • Discover the transformative potential of a super app for frontline retail, boosting operational efficiency.
    • Seamlessly automate compliance and policy dissemination, ensuring frontline teams stay informed and up-to-date effortlessly.
    • Empower frontline employees with the right digital tools, equipping them for increased productivity.
10:20
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Evaluating your omnichannel customers’ expectations around brining the best of online into the store

    • Assessing the best ways to identify your customers in store in an engaging way

    • Using technology innovation to join up the customer journey for seamless shopping 

    • Evaluating which store technology offers you maximum opportunity to engage your customers in an immersive experience  

    • Rethinking store colleague training to further engage your customers in a powerful, frictionless experience 

  2. Theatre A
    30 mins
    • THE FUTURE OF COMMERCE

    Mobile shopping apps were all the rage a few years ago for pureplay eCommerce retailers. Now though the mantel has been grasped by true Omnichannel retail as a method of bridging the gap for customers. 

    James Reid will present on the strategy and execution of the All Saints customer shopping experience - covering the following challenges:

    • Managing pricing complexity across Physical, online and app channels

    • Creating a consistent customer experience

    • The benefits and challenges of a walled garden

    • Maintaining the App technology

  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • How do you approach personalisation at Look Fabulous Forever and what impact has personalisation had on your business?

    • What new personalisation innovations are showing the best ROI? 

    • How can retailers use AI effectively for personalisation to drive sales and market share? 

    • What does great personalisation look like from an after-sales service perspective? 

    • What are the challenges in implementing personalised website experiences?

    • Which retailers stand out from the crowd as having truly nailed personalisation? 

    • What pitfalls should retailers avoid at all costs when taking their personalisation to the next level? 

    • How is personalisation likely to develop in the next three years and what can retailers do today to stay ahead of the game?

10:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    The rise of self-service technologies in retail has revolutionized the shopping experience, but it has also brought about significant challenges, particularly in managing retail shrinkage. While self-checkout systems offer convenience, they also present a heightened risk of theft and fraud compared to traditional cashier-operated lanes.

    In this session, we will cover:

    • Insights into alarming statistics for self-checkout systems, loss and shrinkage
    • Customer insights, understanding intentional or accidental theft
    • AI-driven tools to curb shrinkage rates associated with self-service technologies
    • Case study examples demonstrate the reduction retailers have experienced in their shrinkage while maintaining the self-checkout process's convenience.
11:00
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Can you give me a quick overview of what Nourished does from a retail and manufacturing perspective and how successful it has been?  

    • What does personalisation look like at Nourished and what advice would you give to retailers to get the most value out of personalisation? 

    • What key lessons have you learnt about innovation on your journey of leading the Nourished business?

    • You are famously using 3D printing to manufacture your nutrient gummy stacks.   How do you see this playing out in other areas of retail? 

    • What innovations is Nourished using within automation and what advice would you give to retailers in this area? 

    • AI is currently the biggest opportunity in retail.  How are Nourished embracing this opportunity and how do you see AI developing within retail in the next five years?

    • What is Nourished doing to make the most of its data?

    • What approach in Nourished taking with sustainability and how can retailers to make an impact in this area?  

    • Nourished is using the subscription retail model as one of its routes to market. What are the keys to success within the subscription model? 

    • What do you think eCommerce will look like in three years and which innovations should retailers be paying most attention to?  

  2. Theatre A
    30 mins
    • THE FUTURE OF COMMERCE

    Many retailers have experienced at least 10% annual growth in their online businesses for the last 10+yrs. As online starts to both mature and settle back post Covid, so the challenge of growing consistently comes into sharper focus

    Growth executives Maya and Jake will debate the best recipes for predictable growth at a cost that maintains the right margin level for 2024’s economic climate. We will tackle:

    • Which paid channels are consistently performing

    • Effective analytics in a GA4 world

    • Data-driven testing and the opportunities it presents

    • Optimising the customer experience for greater repeat purchases

    • The risk of annoying customers with 1:1 marketing


     
  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
11:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    Join us for a deep dive into the critical intersection of omnichannel sales, multi-system data matching and the intricate world of complex ERPs as we unveil the retail realities faced by Banner, the UK's largest school clothing retailer.

    In this session we’ll cover:

    • How Banner aligned their digital strategy with their brand promise of giving every child the chance to shine
    • The unique challenge of testing and implementing new technology when your peak sales period revolves around one tight sales window a year
    • The ERP backbone and integration layer that enables data matching success and correct orders every time for their customers
11:40
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • What are the top three innovations retailers should be paying attention to in 2024 and why?  

    • Which innovations show the best ROI currently for cost reduction and efficiency gains?  

    • Which in-store innovations have impressed you the most in the last year?  

    • Which new innovations are driving the most customer engagement and loyalty in 2024?  

    • How can retailers create an engaging internal culture of innovation in today’s environment?    

    • Which current payment innovations do you think will become mainstream?  

    • Which supply chain innovations are having the most impact on retailers sustainability goals? 

    • How seriously should retailers take the metaverse in 2024 and why? 

    • Which start-up projects are exciting you the most currently?

  2. Theatre A
    30 mins
    • THE FUTURE OF COMMERCE

    Digital retail technology is being transformed at an incredible rate. The eCommerce tooling from just 5 yrs ago is being replaced by “Point” software solutions that knit together to vastly improved merchandising, content and service offerings to shoppers, but the journey is not straightforward

    Giles Smith is a serial offender and has completed this journey once, and is doing it all over again in a global luxury retailer. In a fireside chat he will focus on:

    • The measurable benefits of a solution “composed” specifically for you
    • Living with the “Minimal viable Product”
    • Selecting vendors without an RFP
    • Focusing on the “Head” in headless

     
  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • What approach does your company take to customer experience and why? 
    • What role do your stores play in driving customer advocacy and managing lasting customer relationships?
    • What led Gymshark to open a store after many successful years as a pureplay leader? 
    • How is your company harnessing customer data to maximise shopper loyalty and enhance experience?   
    • Which personalisation tactics is your company using to maximise customer lifetime value? 
    • What does your technology strategy look like for achieving personalised, engaging customer experiences? 
    • How is Generative AI helping sales associates with personalisation? 
    • What are the key pitfalls retailers need to avoid within their data, personalisation and loyalty strategies? 
12:10
  1. 60 mins
  2. TECH Talks Theatre
    30 mins
    • TECH TALKS
12:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
13:15
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Establishing best practices of merging multiple data sources from across your business and its functions 

    • Understanding how to efficiently achieve deep insight from your data that enable crucial, informed decision- making  

    • Ensuring you are surfacing the correct data needed for the greatest impact whilst ensuring accuracy  

    • Evaluating which technologies offer you the best ROI within your data initiatives

  2. Theatre A
    25 mins
    • THE FUTURE OF COMMERCE

    Retail Brands that emerged as online businesses face a greater challenge than most in creating brand advocacy. Whilst customers enjoy the product in their homes, without touching and feeling the product any brand marketer has to be particularly focused and creative in order to really build a brand.

    In this fireside chat Lauren - a Co-founder and Head of Brand at SNUG sofas will walk through the challenges and opportunities the business has faced, will debate the resourcing and focus needed to truly create a meaningful brand as an online pureplay. We will discuss:

    • The role of social in brand building

    • The move to physical - step by step

    • Franchise partners and their brand diligence

    • Amplifying the superfans


     
  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • Identifying who your new target customers actually are and how they are behaving

    • Using creativity to maximise acquisition through offering your customers more value than your competitors in a profitable way   

    • Elevating the customer experience through technology innovation without breaking the bank

    • Implementing a people-first marketing strategy that creates brand love and drives acquisition

    • Integrating social selling and AI opportunities into your strategy to acquire even more customers

13:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
13:55
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
  2. Theatre A
    30 mins
    • THE FUTURE OF COMMERCE
  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • Bringing loyalty schemes into the 21st century to drive customer engagement 
    • Integrating digitalisation, personalisation and seamless customer interaction to maximise revenue and business growth
    • Placing customer loyalty at the heart of your data strategy
    • Ensuring payment-linked loyalty technology offers a friction-free experience 
14:10
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    Discover how retailers can harness data-driven insights to elevate their bottom line and transform their retail operations. Learn how leading retailers are leveraging advanced analytics to gain a competitive edge and enhance customer satisfaction. Join us as we talk about the role of artificial intelligence in navigating the complexities of inventory management, from demand forecasting and replenishment to returns positioning.

    In this session we will cover:

    • Optimised Retail Planning with AI: Artificial Intelligence streamlines retail planning tasks such as demand forecasting, replenishment and allocation, returns and markdowns assisting retailers in operating more efficiently.
    • Data-Driven Insights for Retail Success: Retailers can enhance profits and operations by effectively using data-driven insights.
    • Advanced Analytics for Competitive Advantage: Leading retailers use advanced analytics to stay ahead and improve customer satisfaction
14:35
  1. Headline Theatre
    30 mins
    • AI, DATA & INNOVATION
    • Establishing best practices of merging multiple data sources from across your business and its functions
    • Understanding how to efficiently achieve deep insight from your data that enable crucial, informed decision- making 
    • Ensuring you are surfacing the correct data needed for the greatest impact whilst ensuring accuracy 
    • Evaluating which technologies offer you the best ROI within your data initiatives
  2. Theatre A
    35 mins
    • THE FUTURE OF COMMERCE

    Frankie offers a unique vision for those used to the status quo of “retail”. His first business, the sportswear brand TCA was an “Amazon brand”, where he focused on “Any channel” rather than Omnichannel. His latest venture Pott’d is once again using the paid media and social channels to both test product and drive demand - as well as being (of course) a marketplace seller at scale.

    From Frankie’s inspiring Keynote you will take away:

    • A greater understanding of the Amazon seller world - at scale

    • Balancing demand generation across the channels

    • Amazon v Shopify channels

    • The founder mentality and resilience needed

  3. Theatre B
    30 mins
    • CUSTOMER, MARKETING & LOYALTY
    • Setting optimal prices through truly understanding customer needs, behaviours and preferences
    • Aligning your pricing with customer value perception
    • Understanding how to measure pricing performance through increased access to more granular data
    • Opening the debate on geolocation pricing and specific big-city strategies
    • Emphasising the need for agility and responsiveness in refining pricing strategies to achieve customer-centric pricing optimization
14:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
    • Unveiling the Spectrum of Checkout Experiences in Everyday Transactions
    • Unlocking the Power: Tailoring Mobile Checkout for Specialized Scenarios
    • Architecting the Future: Mobile Checkout in Omnichannel Systems
15:15
  1. Headline Theatre
    45 mins
    • AI, DATA & INNOVATION
    • Which tasks and job functions of retail are being impacted the most by AI in 2024 and why?  

    • How can AI help retailers acquire and retain more customers and increase market share?   

    • How is AI enabling the retailer to maximise efficiency and reduce costs in 2024?  

    • What does AI mean for colleagues in general and the retail job market going forward?  

    • What is the right balance of people and computers to maximise AI’s benefits?  

    • How should a retailer get started on their AI adoption journey and what do the timescales look like?

    • What are the fundamental elements of an effective AI strategy?  

    • Which key safety, trust and ethical initiatives should be incorporated into every retailer’s AI strategy?

    • What are the AI key pitfalls that retailers need to avoid at all costs?   

    • Which new skills, training and job titles do retailers need to focus on to exploit the AI opportunity?    

    • How will AI develop over the next five years and how will this impact the landscape of the retail market? 

  2. Theatre B
    45 mins
    • CUSTOMER, MARKETING & LOYALTY
    • How will customer-engagement develop over the next three years to create increased emotional connection? 

    • What new methods will prevail by 2027 for retailers to create more value for their customers?   

    • Which social commerce innovations will we see over the next three years and how can we capitalise on them?  

    • How will AI play a role in retail marketing by 2027 and what is needed to maximise its potential?  

    • How will the store, online and omnichannel customer experience develop over the next three years?  

    • Which technology innovations will offer retail marketeers the best opportunities for cost reduction by 2027?

    • How will the role of data develop over the next three years from a retail marketing perspective?  

    • What will customer loyalty look like in 2027 and how can we achieve ROI from our loyalty initiatives?

    • How should marketers approach removing friction from the customer journey to increase conversion over the next three years?     

    • Should retailers embrace or ignore the metaverse within their short-term marketing strategy? 

15:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    Stationary retailers can use WhatsApp marketing to digitize their shoppers in stores and move from non-personalized mass communication (digital leaflets) to personalized offer communication. In cooperation with the industry, WhatsApp becomes a playout channel for retail media.

    With the declining effect of TV and other brand-building channels, the consumer goods industry can thus play out "brand-activating" messenger interactions at the POS  - personalized to the shopper and yet fully GDPR-compliant, because the personal data remains where the interaction takes place: in the WhatsApp/Messenger channel of the local retail store.

     

16:30
  1. Champagne Bar
    90 mins
    The Big Retail Party Logo 2024

     
09:30
  1. Headline Theatre
    7 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
  2. Theatre A
    7 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
  3. Theatre B
    7 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
  4. TECH Talks Theatre
    30 mins
    • TECH TALKS
      • Supporting retailers omnichannel requirements with one solution rather than siloed solutions dependent upon fragile integrations is more important than ever in the world of cloud
      • Enabling innovation delivered by Flooid and the Retailer in parallel (extensions) means retailers can drive multiple priorities in parallel, leveraging investments smarter to get to market faster
      • API’s in cloud and POS/SCO work together to ensure data and experience consistency
      • The basket that follows the customer ensures capitalization upon every upsell, cross-sell and loyalty building opportunity
09:37
  1. Headline Theatre
    3 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    Aptos, Sponsor grey2
  2. Theatre A
    3 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    uberdirlogos
  3. Theatre B
    3 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    nuvei sponsor logo
09:40
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • The role of the Retail Crime Action Plan in improving the police response to retail crime  
    • Building a crime prevention strategy that truly protects your organisation, its colleagues and bottom line
    • Evaluating which technology innovations offer you the best ROI in the face of increased theft
    • Collaborating with the police, legislators and other retailers to maximise the impact of your shrinkage initiatives
    • Assessing how we can ensure offenders are brought to justice  
10:10
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
10:20
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Understanding UK consumer trends for sustainability and how to truly engage consumers in your ESG strategies
    • Reviewing sustainability progress within UK retail and hospitality and how/why businesses can be a vehicle of change
    • Harnessing the power of technology innovation in retail to drive your sustainability efforts further 
    • Creating sustainable business models that enable you to balance purpose and profit
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • How can loss prevention executives deliver more bottom- line benefits by 2027?

    • How will the loss prevention role change by 2027 to reflect a more omnichannel marketplace? 

    • Which new areas of risk will loss prevention executives be focusing on in 2027 that they do not today?

    • How will loss prevention training need to develop over the next three years?

    • Which new technology innovations will be essential for loss prevention staff over the next three years? 

    • What new methods will we employ to keep loss prevention colleagues engaged in 2027? 

    • What will the career path for the loss prevention executive look like in 2027 and should we be looking at new alternative job titles?

    • How will loss prevention executives be responding to the increase in hybrid working in three years’ time?

    • How will loss prevention need to engage with other business functions over the next three years?

    • How will AI impact the loss prevention function by 2027?   

10:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
11:00
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • Drive wellbeing innovation, make better decisions and adapt faster
    • Leverage the business impact of investing in happier, healthier colleagues
    • Personalise your wellbeing strategy using generative AI powered actions
    • Showcase the social and economic impact of workplace wellbeing programmes
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • How can retailers make the complex task of sustainability simpler? 
    • What does good look like for sustainability in retail in 2024 and who should retailers take example from?   
    • Which actions by a retailer can have the most impact within a sustainability strategy and why?
    • How can retailers use their sustainability credentials effectively as a way to differentiate themselves from their competitors? 
    • How important is it to customers that retailers are sustainable? 
    • What legal obligations do retailers have in the area of sustainability?
    • How can retailers measure the impact of their sustainability initiatives?
    • How can retailers encourage their customers to make more informed, sustainable choices?
    • What key timescales should retailers be working to when simplifying their sustainability efforts?  
    • How should retailers communicate their sustainability initiatives in a simple, authentic and engaging way?
    • How can retailers use sustainability as a way of attracting talent? 
    • How can the retail sector best collaborate to deliver sustainable goals?
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Re-evaluating the increased omnichannel cybersecurity threat landscape facing today’s retailer and where it’s coming from

    • Evaluating new cybersecurity innovations and which ones will offer you the best protection across all your touch points  

    • Assessing how to communicate a cyber security breach effectively both internally and externally 

    • Factoring remote working into your cybersecurity strategy  

    • Assessing whether your cybersecurity insurance is relevant in facing today's level of threat

    • Ensuring your board members understand cybersecurity threats and take them seriously

11:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
11:40
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • Which new skills do retail leaders need in 2024 that they didn’t need previously?  

    • What are employee and customer expectations of retail leaders today and how will this develop in the short term? 

    • How should retail leaders approach leading through periods of unprecedented uncertainty?    

    • What key leadership lessons did retail leaders learn during the Covid pandemic that have helped them navigate the current environment?  

    • How is AI impacting retail leadership and where is this headed?   

    • How should retail leaders approach making resilience a fundamental part of their leadership capability?    

    • What new job titles are becoming more important within a retailer’s board of directors and why?

    • How should board members approach leadership on new topics where they are not subject-matter experts?  

    • How can retailers create the right culture for effective and diverse leadership to thrive? 

    • What are the key leadership pitfalls that retailers need to avoid at all costs?

    • What will retail leadership look like in 2026 and what should leaders be doing today to prepare?   


     
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Understanding what embedded finance and banking-as-a-service means for a retailer’s payment and checkout strategy and what the ROI looks like
    • Ensuring your embedded finance strategy focuses on loyalty, conversion and acquisition at checkout 
    • Importance of marketing financial services in the correct way to increase user adoption
    • Understanding how Currys' customer needs are changing and how embedded finance can improve omnichannel customer experience
    • Evaluating the benefits Currys have achieved and how this will develop
12:10
  1. 60 mins
  2. TECH Talks Theatre
    30 mins
    • TECH TALKS
12:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS

    Join us for an engaging session where we delve into the dynamic world of retail, exploring the current challenges and opportunities that define the sector.

    • Unravel the retail footfall insights and trends from Q1 2024, providing a comprehensive recap of the Easter period and shedding light on changing consumer behaviours.
    • Explore the pivotal role of data and insights in shaping successful retail strategies. We'll explore how placing data at the core of decision-making is not just a necessity but a strategic imperative for driving growth in today's competitive market.
    • Gain a deeper understanding of how harnessing insights can empower you as retailers to navigate uncertainties, capitalise on emerging trends, and optimise your operations for sustained success.

    Whether you're a seasoned retail professional or new to the industry, this session promises valuable takeaways to inform and elevate your approach to retail strategy. Join us as we unravel the layers of the retail landscape, providing you with actionable insights to thrive in the ever-evolving market.

13:10
  1. Headline Theatre
    5 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
  2. Theatre A
    5 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
  3. Theatre B
    5 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
13:15
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • What does leadership and internal culture look like in a fast-growing start-up?
    • Lick was started during a global pandemic.  What was that experience like for both you and your employees and what key lessons did you learn?
    • What does sustainability mean for Lick and what advice would you give other retailers wanting to become more sustainable?    
    • Lick has recently changed its model from direct to consumer to multichannel. What has this journey looked like and how do you think it will develop?
    • Retailers are increasingly looking to bring the online experience into the store environment.  What does that look like for Lick and how are customers reacting?
    • You’ve very quickly created a brand the meets customer needs.  What role has social media played in building the Lick brand?
    • The Lick About Us page mentions “community as our driving force”  and “create a people-powered decorating movement”.  How has Lick achieved these goals?
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • What progress has been made in the UK in getting products delivered by robots? 
    • What impact will robot delivery have on a retailers sustainability impact? 
    • What costs savings can retailers realistically expect through robot delivery? 
    • What is the maximum size of product that can realistically be delivered by robot? 
    • How can retailers gain more trust in robot delivery? 
    • What are the risks retailers should be aware of with robot delivery? 
    • What needs to happen for robot delivery to be rolled out across the UK and who will scale it up? 
    • How long will it be before robot delivery is an everyday expectation?  
    • What is required to get local councils to buy into robot delivery? 
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • What do omnichannel shoppers really want from M&S regarding their payments experience?  
    • What payment methods are M&S offering at the point of sale both instore and online and why?
    • How has M&S embraced the Buy Now Pay Later opportunity and how has it impacted profits?  
    • What strategy has M&S taken to maximise sales through improving the checkout experience in store and online?
    • How did the cost-of-living crisis impact the M&S payment strategy over the 2023 Christmas trading period? 
    • What key lessons has M&S learnt from the challenge of mobile payment? 
    • How is M&S embracing the payments opportunity through social media?
    • How will the payment landscape evolve over the next few years and what is M&S doing to capitalise on it?   
13:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
13:55
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • What factors will impact household spending for the rest of the year and what does that mean for retail? 
    • What will the UK trading environment look like for retailers for the rest of 2024 and why?
    • How will the costs of rent, rates, staffing, utilities and distribution look like for the next 8 months? 
    • What will the golden quarter of 2024 be like for UK retail? 
    • What trends can we see for the rest of the year in different categories of retail?
    • How will customer behaviour develop over the remainder of 2024?  
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Integrating new fulfilment capabilities to deliver seamless convenience, enhanced omnichannel customer experience and increased sales
    • Understanding how one-hour click and collect can reduce logistical costs, increase speed to consumer and improve operational efficiencies
    • Creating extra capacity and scalability on-demand by turning stores into mini distribution centres
    • Using a composable tech stack for speed and customer centricity throughout the supply chain
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
14:10
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
    We cover the concepts of loyalty, their relevance for retail organisations, alternative methods to foster loyalty, and the future landscape of loyalty. The conclusion prompts a discussion on the necessity of loyalty programs in light of the changing consumer and technological landscape.·       
14:35
  1. Headline Theatre
    30 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • Harnessing the power of app technology to revolutionize the experience and engagement of frontline teams
    • Streamlining processes and saving time and money through a successful platform deployment 
    • Ensuring your workforce achieves increased productivity, staff engagement, exceptional customer service and improved member satisfaction
    • Evaluating authentic insights into the key challenges and successes of Puregym’s digital transformation
  2. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Understanding the ever-growing regulations and demands on retailers within sustainable supply chain
    • Assessing the current state and reality of Digital Product Passports
    • Bridging the gap that needs to be addressed
    • Implementing scalable planning and understanding the role of technology
    • Communicating the upside and opportunities for retail brands
  3. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Understanding how tech advancement, regulatory change and consumer dynamics are putting the payment industry into a transformative phase
    • Evaluating disruptive, incremental and niche innovations and what this means for merchants when addressing market needs
    • Assessing how merchants can best embrace diverse approaches to navigating the evolving payments landscape effectively
    • Understanding how AI, ML, and blockchain can help merchants develop payments initiatives that are faster, cheaper and more secure
    • Using innovation to maximise convenience and payment options for consumers
    • Predicting where payments innovation is headed so merchants can stay ahead of the game
14:50
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
    • Discover the power of comprehensive consumer-built Data Profiles.
    • Learn how to impact shopping behaviours by advertising directly to the Data Profile Owners.
    • Explore how actionable consumer insights increase market share and revenue efficiency.
    • Benefit from our AI Advertising Concierge's ability to hyper-target users and capitalise on real-time opportunities.
    • De-risk your marketing budget by only paying commission after purchases are verified, with all returns tracked and refunded.
15:15
  1. Headline Theatre
    45 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
    • Which retail strategies have been the most effective when responding to the cost-of living crisis? 

    • What new innovations in customer loyalty have shown the best results for retailers in the last year?

    • What can retail leaders do to help improve customer confidence?

    • Which technology innovations should retailers invest in to maximise efficiencies in challenging times?  

    • How has the challenging economy impacted consumer behaviour and how should retailers respond?  

    • How have retail pricing strategies changed in the last year and how will they develop throughout 2024? 

    • How can retail leaders best collaborate to reduce business rates? 

    • What are the new tools retailers can use to show the best value to their customers? 

    • How can retail leaders be more creative to reduce their operating costs and show differentiation?

    • How can retailers use the omnichannel experience to optimise the profitability potential of every customer? 

  2. Theatre A
    45 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Which new innovations should retailers be focussing on to reduce the time from order to delivery? 

    • How is delivery changing as sustainability becomes more important to the retailer and customer? 

    • How can retailers best embrace robot delivery and differentiate themselves? 

    • Amazon has announced drone delivery in the UK to launch in 2024.  How will this disrupt the retail delivery landscape?  

    • What innovation lessons can the retail sector learn from the restaurant sector about delivery innovation?

    • Which innovations in customer communications throughout the delivery process are driving the most loyalty?  

    • Will new innovations is Amazon Fulfilment bringing to the delivery table? 

    • Which innovations in delivery are having the biggest impact on cost reduction? 

    • How is the delivery from store trend changing the delivery landscape?  

    • How is AI impacting the delivery landscape?  

    • What efficiencies are we seeing through innovations in route planning for delivery?

  3. Theatre B
    45 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • What payment methods should retailers be offering both in store and online in 2024?

    • How can retailers approach meeting their customers' high payment expectations currently? 

    • What is the best way to remove friction from the customer payment experience in 2024?

    • What innovations have retailers seen in the last year within self-checkout and just walk out payment technology?

    • How important is buy now pay later within the retailer's payment strategy of 2024?  

    • What developments have we seen in mobile payment in store in the last year?  

    • What differences are we seeing in the payment habits of younger shoppers in 2024?  

    • How important are cryptocurrencies to a retailer’s current payment strategy? 

    • What developments have retailers seen in the last year to minimise payment fraud?   

    • What approach should retailers take in 2024 towards payment orchestration?

15:30
  1. TECH Talks Theatre
    30 mins
    • TECH TALKS
16:00
  1. Headline Theatre
    10 mins
    • LEADERSHIP, ECONOMY & WORKFORCE
  2. Theatre A
    10 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
  3. Theatre B
    10 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
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