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    • LOSS PREVENTION, SECURITY & PAYMENTS
09:30
  1. Theatre B
    7 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
09:37
  1. Theatre B
    3 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
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09:40
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • The role of the Retail Crime Action Plan in improving the police response to retail crime  
    • Building a crime prevention strategy that truly protects your organisation, its colleagues and bottom line
    • Evaluating which technology innovations offer you the best ROI in the face of increased theft
    • Collaborating with the police, legislators and other retailers to maximise the impact of your shrinkage initiatives
    • Assessing how we can ensure offenders are brought to justice  
10:20
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Which new areas of risk will loss prevention executives be focusing on in 2027 that they do not today?
    • Which new technology innovations will be essential for loss prevention staff over the next three years?
    • How can loss prevention executives deliver more bottom- line benefit by 2027? 
    • How will the loss prevention role change by 2027 to reflect a more omnichannel marketplace?
    • How will AI impact the loss prevention function by 2027?
    • How will loss prevention need to engage with other business functions over the next three years?
    • What will the career path for the loss prevention executive look like in 2027 and should we be looking at new alternative job titles?
11:40
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Understanding what embedded finance and banking-as-a-service means for a retailer’s payment and checkout strategy and what the ROI looks like
    • Ensuring your embedded finance strategy focuses on loyalty, conversion and acquisition at checkout 
    • Importance of marketing financial services in the correct way to increase user adoption
    • Understanding how Currys' customer needs are changing and how embedded finance can improve omnichannel customer experience
    • Evaluating the benefits Currys have achieved and how this will develop
13:10
  1. Theatre B
    5 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
13:15
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • What do omnichannel shoppers really want from Kingfisher regarding their payments experience?  
    • What are some of the biggest opportunities Kingfisher are looking at from a strategic and tactical payments level?
    • What are you seeing out in the payments industry that merchants should be taking notice of?
    • What key observations have you made having moved from the payments provider side to merchant side?
    • What would you say are the biggest risks to merchants today in relation to payments?
    • What do you think the payments experience at Kingfisher looks like in 10 years?
    • How will the payment landscape evolve over the next few years and what is Kingfisher doing to capitalise on it?  
    • What would you say to any merchants here who today don’t have any dedicated payments teams or expertise within the business?  
13:55
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • Why should retailers take community engagement strategies seriously during periods of challenging trading?
    • How can you differentiate in an era of purpose-led retail and B Corp growth?
    • How can collaboration with your payments provider add value to your customer journey / proposition?
    • What do colleagues expect from their employers – and can payments technology provide an answer?
    • Which customer / community solutions provide greatest value and ROI for retailers? 
    • How can micro-donations provide a solution for challenges with customer and colleague loyalty?
    • What aspects are most critical to a successful micro-donation implementation?
14:35
  1. Theatre B
    30 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • The disintermediation of the payments service provider will create new opportunities
    • Established companies in the US, and Europe have already proven the validity of the vertically integrated platform
    • For innovation to occur, payments companies need to look beyond just processing payments
15:15
  1. Theatre B
    45 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS
    • What payment methods should retailers be offering both in store and online in 2024?

    • How can retailers approach meeting their customers' high payment expectations currently? 

    • What is the best way to remove friction from the customer payment experience in 2024?

    • What innovations have retailers seen in the last year within self-checkout and just walk out payment technology?

    • How important is buy now pay later within the retailer's payment strategy of 2024?  

    • What developments have we seen in mobile payment in store in the last year?  

    • What differences are we seeing in the payment habits of younger shoppers in 2024?  

    • How important are cryptocurrencies to a retailer’s current payment strategy? 

    • What developments have retailers seen in the last year to minimise payment fraud?   

    • What approach should retailers take in 2024 towards payment orchestration?

16:00
  1. Theatre B
    10 mins
    • LOSS PREVENTION, SECURITY & PAYMENTS



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