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    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
09:30
  1. Theatre A
    7 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
09:37
  1. Theatre A
    3 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    uberdirlogos
09:40
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Can you tell me a little bit about your role at Harrods?
    • What makes you passionate about sustainability?
    • How has your supply chain become more sustainable and what have you achieved so far?
    • How do you now achieve your scope 3 ambitions and what role does collaboration play?
    • You mentioned data, how important is data?
    • what does partnership look like in a very competitive retail environment? 
    • What key challenges need to be overcome to make a real difference? 
    • What are your next steps in this journey? 
    • If there was one request or thought that you could leave the audience with today, what would it be?
10:20
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Understanding UK consumer trends for sustainability and how to truly engage consumers in your ESG strategies
    • Reviewing sustainability progress within UK retail and hospitality and how/why businesses can be a vehicle of change
    • Harnessing the power of technology innovation in retail to drive your sustainability efforts further 
    • Creating sustainable business models that enable you to balance purpose and profit
11:00
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Can you give us a quick summary of your career journey so far within supply chain leadership and any highlights that really stand out for you?  
    • Why do you think sustainability is such a priority for the food industry currently when they are also dealing with the challenges of cost of living, changing legislation and international wars?
    • How can retailers and their partners build frameworks for collaboration in an industry renowned for being hugely competitive?  
    • What steps can the retail sector take today to reduce their greenhouse gas emissions effectively? 
    • Why is data quality so important for communication and decision making up and down the supply chain within retail and how can this be measured?
    • Data can mean many different things to different parts of the supply chain so how do we make sure it is aligned and used effectively? 
    • How can smaller retailers with smaller budgets make their supply chain more sustainable?
    • How would this work in practice and what does success really look like in challenging times?  
    • We know consumers are wanting to make more sustainable buying choices so how can this information help them in this quest?  
11:40
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Have ASDA team to give a quick intro of ASDA and themselves.  Areas of responsibilities?
    • What were the compelling reasons for adopting item-level RFID in the George stores?
    • How is your business utilizing item-level RFID within stores and across the supply chain?
    • Can you talk about the hard and soft benefits you have found in the last year since deploying the solution?
    • Describe some of the responses from the different stakeholders in the business, from ownership to associate in the store?
    • Based on your journey, what 2-3 things would you encourage a retailer to consider before making the transformation to item-level RFID?
    • How is your organization looking to utilize the technology to drive more value within the ASDA enterprise going forward - both in-store and throughout the supply chain?
13:10
  1. Theatre A
    5 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
13:15
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • What progress has been made in the UK in getting products delivered by robots? 
    • What impact will robot delivery have on a retailers sustainability impact? 
    • What costs savings can retailers realistically expect through robot delivery? 
    • What is the maximum size of product that can realistically be delivered by robot? 
    • How can retailers gain more trust in robot delivery? 
    • What are the risks retailers should be aware of with robot delivery? 
    • What needs to happen for robot delivery to be rolled out across the UK and who will scale it up? 
    • How long will it be before robot delivery is an everyday expectation?  
    • What is required to get local councils to buy into robot delivery? 
13:55
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Integrating new fulfilment capabilities to deliver seamless convenience, enhanced omnichannel customer experience and increased sales
    • Understanding how one-hour click and collect can reduce logistical costs, increase speed to consumer and improve operational efficiencies
    • Creating extra capacity and scalability on-demand by turning stores into mini distribution centres
    • Using a composable tech stack for speed and customer centricity throughout the supply chain
14:35
  1. Theatre A
    30 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Understanding the ever-growing regulations and demands on retailers within sustainable supply chain
    • Assessing the current state and reality of Digital Product Passports
    • Bridging the gap that needs to be addressed
    • Implementing scalable planning and understanding the role of technology
    • Communicating the upside and opportunities for retail brands
15:15
  1. Theatre A
    45 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY
    • Which new innovations should retailers be focussing on to reduce the time from order to delivery? 

    • How is delivery changing as sustainability becomes more important to the retailer and customer? 

    • How can retailers best embrace robot delivery and differentiate themselves? 

    • Amazon has announced drone delivery in the UK to launch in 2024.  How will this disrupt the retail delivery landscape?  

    • What innovation lessons can the retail sector learn from the restaurant sector about delivery innovation?

    • Which innovations in customer communications throughout the delivery process are driving the most loyalty?  

    • Will new innovations is Amazon Fulfilment bringing to the delivery table? 

    • Which innovations in delivery are having the biggest impact on cost reduction? 

    • How is the delivery from store trend changing the delivery landscape?  

    • How is AI impacting the delivery landscape?  

    • What efficiencies are we seeing through innovations in route planning for delivery?

16:00
  1. Theatre A
    10 mins
    • SUSTAINABILITY, SUPPLY CHAIN & DELIVERY



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