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09:00
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30 mins
09:30
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Headline Theatre7 mins
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Theatre A7 mins
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Theatre B7 mins
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TECH Talks Theatre30 mins
In this session learn how to:
- Establishing the digital customer dialog
- Building digital customer retention (existing and new customers)
- Understanding the value of Messenger Commerce
Brought to you by: SLACE -
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09:37
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Headline Theatre10 mins
Sponsored by :
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Theatre A3 mins
Sponsored by:
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Theatre B3 mins
Sponsored by:
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09:40
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Headline Theatre30 mins
- Retail has seen unprecedented disruption over the last three years. What key lessons has this period taught you about both good and bad leadership?
- How should retailer leaders respond effectively to the UK’s current cost of living crisis and its impact on customer behaviour?
- Which retail leaders do you admire the most and why?
- What mistakes do retailers often make within their leadership strategy and how can these best be avoided?
- You led JD Sports Fashion plc from 2004-2022 from a UK-only retailer to have stores in 27 territories. How did this international insight impact your leadership strategy?
- You were appointed as chairman of The Fragrance Shop last November. How has moving from apparel to fragrances impacted how your leadership strategy and why?
- JD Sports Fashion grew exponentially during your leadership ultimately becoming a FTSE 100 company. What did this period teach you about effective communication with both colleagues and customers?
- How do you see the omnichannel experience evolving and what role should leaders be playing in it?
- If you could give one piece of leadership advice to retailers of any size for the next two years what would it be?
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Theatre A30 mins
- Who’s in control of your decision-making when it comes to purchases?
- How much algorithmic influencing is too much?
- Should we ever attempt to dissuade a customer from making a purchase based on what we know about them?
- In this session we’ll explore the “good vs. evil” of technology as it applies to customer interactions
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Theatre B30 mins
- Assessing the opportunities, use cases and threats the metaverse presents to your business
- Evaluating whether the metaverse is a brand experience layer, a transactional opportunity, a new channel or a genuine shift in the way we live our lives
- Preparing internally to enter the metaverse authentically and tie it back to the existing customer journey
- Understanding the key metaverse barriers to entry and how to overcome them
- Predicting how the metaverse will develop over the next three years and what that means for retail marketing, revenue and entertainment
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10:10
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TECH Talks Theatre30 mins
In this session we will cover:
- Going beyond the buzzword – what orchestration really is and what kinds of business can benefit from it. Plus a few words on the evolution of fintech solutions for e-commerce.
- How orchestration helps to reduce costs, time, and energy spent on managing your payment flows
- New opportunities for removing limitations of acceptance rates and conversion
- How orchestration can help to scale e-commerce business in a time of uncertainty
Brought to you by: eccommpay -
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10:20
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Headline Theatre20 mins
- Assessing likely two-year UK economic developments and what opportunities and threats they present to retail leaders
- Evaluating the impact on a retailer’s cost-to-serve and pricing strategies
- Understanding how customers are likely to behave over the next two years so you can respond accordingly
- Predicting which categories are likely to keep performing and which ones will struggle
- Evaluating what we have learnt from past downturns about which retailers will be the winners and losers
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Theatre A20 mins
- What are the best ways to measure customer retention?
- How can retailers benchmark whether they are good at retaining customers?
- What key strategies should retailers be using to maximise customer retention when they are being more cautious in spending money?
- How should retailers re-evaluate their pricing strategy to keep customer coming back?
- Which technologies offer the best ROI in driving customer retention in a challenging economy?
- Which new marketing techniques are becoming increasingly important for customer retention?
- How should retailers rethink their loyalty programmes to reflect the current economy?
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Theatre B20 mins
- Why was Tesco Labs started and what role did you have in creating it?
- How did Tesco Labs work with both start-ups and research institutes and what did that teach you about retail innovation?
- Which innovations at Tesco had the most success and which of them did you wish you’d avoided?
- How did working at Amazon differ from your Tesco experience and what key lessons did you learn there?
- At Amazon you worked on Alexa grocery shopping. How do you think voice shopping innovation will develop over the next five years?
- What retail innovations are you currently working on at Deliveroo?
- Which innovations will have the most impact on the retail landscape?
- What advice would you give to retailers who want to have an innovation mindset?
- What key skills will retailers need to focus on to drive innovation going forward?
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10:50
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Headline Theatre30 mins
- You’ve interviewed some of the planet’s highest performers on your podcast. What key lessons have you learnt about how people can truly perform at their highest level?
- What can retailers learn from the sports world about high performance and who in particular do you think they should take example from?
- How would you define high performance within retailing and which retailers inspire you in this area the most?
- How can retail leaders ensure they have the right mindset to perform at their highest level and ensure their workforce do as well?
- What does a successful high-performance culture look like and how can retail leaders approach creating if effectively?
- In your recent book you refer to high performance being a journey rather than an outcome? How would you describe that journey?
- What mistakes do leaders make when approaching high performance how can they best be avoided?
- How will high performance evolve over the next three years and what can retailers be doing today to prepare?
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Theatre A30 mins
- Reviewing which social channels offer you the most benefit in 2023 and capitalising on the right ones to get first mover advantage
- Awareness of people buying from people - in-house and third-party brand influencers
- Assessing how user-generated organic content, made fast and using native tech, can be used to enrich your communities
- Agile engagement with new trends to influence your content and social strategies
- Building in-house tech and data to optimise content, and to convert and retain attention in your own ecosystem
- Understanding how to offer your users and community continued added value - putting them first always
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Theatre B30 mins
- How Swedish grocery retailer Axfood built a successful omni-channel business and broke even in the eCommerce channel
- How digitalisation in the physical store connects the channels and creates the best customer meeting
- How innovations are an important part of the puzzle to create the next steps for groceries online
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TECH Talks Theatre30 mins
Retail has transformed significantly in recent years, with high street retailers in the UK adapting to changing consumer behaviour due to e-commerce and COVID-19. Contactless and online payments are becoming the norm, and customers are demanding better in-store experiences such as dynamic digital displays, pop-up kiosks, and ‘buy online / pick-up in-store' options. However, with limited availability of copper landline connections, many retailers are wondering how to improve their stores for this new digital age that requires high levels of connectivity.
Join us to explore the top five winning strategies that helped retailers achieve success in the age of contactless payments and digital transformation. Our live chat will cover:
- Ensuring uninterrupted contactless payments has become a key priority for retailers.
- Overcoming challenges associated with network failover and diversity, with affordable solutions.
- Improving network performance, especially for speedy delivery companies like Getir, with affordable pricing options available.
- Taking back control of the network from MPLS vendors and implementing self-management with Lean IT to overcome IT talent shortages or inflexible service providers.
- Implementing pay-by-app/self-service kiosks/digital signage parallel networks and basic IoT applications to improve the customer experience.
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11:30
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Headline Theatre30 mins
- How data can ensure you develop a personalised wellbeing strategy
- Why data is pivotal in company culture and can link people happiness with business outcomes
- Creating a data feedback loop to encourage more people to invest in their wellbeing resulting in less absenteeism and presenteeism
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Theatre A30 mins
- Building a business case for omnichannel technology
- Understanding why customers and colleagues should be at the heart of every development
- Transforming your business through faster sales, increased revenue and better-performing store associates
- Achieving ROI and transaction time in record time
- Ensuring customers can complete purchases anytime, anywhere, with full, accurate sales attribution
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Theatre B30 mins
- Understanding how tech innovation can enable store associates to take customer experience to a whole new level
- Evaluating how to give your store associates time back to spend with your customers
- Assessing how to use new tech to train and task your store workforce more effectively
- Simplifying complex omnichannel demands through technology
- Transforming your back office to maximise productivity and boost staff happiness
- Rethinking labour hours to maximise profitability of the store estate
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TECH Talks Theatre30 mins
In this session we will cover:
- Futureproofing retail companies by empowering digital transformation
- An interactive challenge to the audience about their understanding of technology
- Inciteful thought provoking stats from the industry
- Our tailored kiosk process – how we deliver a roadmap and provide a consultative sale
- Why digital transformation is key to the growth of all retail businesses
Brought to you by: ImageHOLDERS -
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12:00
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LUNCH & NETWORKING60 mins
12:10
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TECH Talks Theatre30 minsAs the retail industry evolves, companies must compete by improving customer and employee experiences while optimizing operations to reduce costs and drive innovation. Juniper Networks can help retailers achieve these goals with its AI-driven network and indoor location services. Juniper solutions simplify operations while improving customer experience and collecting data to enable actionable insights. Juniper also reduces risks by protecting connectivity, data, and access. Already 8 out of the top 10 global retailers trust Juniper NetworksBrought to you by: Juniper Networks
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12:50
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TECH Talks Theatre30 mins
In this session, we will cover:
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The benefits of empowering customers through self-service retail
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How to delight customers with the best shopping experience and avoid brand dilution through a lack of personal interaction
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How to utilise artificial intelligence to cut potential increases in shrink Brough about by self-service
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What the future of self-service looks like
Brought to you by: Extenda Retail -
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13:00
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Headline Theatre5 mins
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Theatre A5 mins
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Theatre B5 mins
13:05
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Headline Theatre30 mins
- The past few years have changed how, where and why people shop
- Consumers are overwhelmed with choices and it’s getting harder to reach them
- Wizz will talk about what’s important to consumers post-pandemic, how to trade through the cost-of-living crisis and what retail leaders need to know to future-proof their businesses.
- You will learn actionable strategies on how your workforce can create deeper connections with customers and how to increase market share
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Theatre A30 mins
- Where should retailers start when building an omnichannel strategy for the customer at every touchpoint?
- What are the key drivers to boost customer engagement in the bricks and mortar environment vs virtual channels?
- Which technologies, platforms or areas of the business should retailers be focusing their investment on?
- How can retailers get the balance right between personalization and great customer experience?
- How can retailers avoid turning the customer off with excessive personalization?
- What will omnichannel personalization look like in three years and what can retailers do today to prepare?
- What does the competitive landscape look like and how would retailers stay ahead?
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Theatre B30 mins
- How can retail leaders get clarity on what an NFT is and how they are impacting the retail sector?
- How seriously should retail leaders take NFTs and why?
- Which demographics are the right target for NFTs and how is this changing?
- How can retailers create the right partnerships to navigate and exploit NFT opportunities effectively?
- What does a successful NFT monetisation strategy look like for a retailer?
- How are NFTs increasing brand awareness of today’s forward-thinking retailers?
- Which retail success stores should you take example from when building an NFT strategy?
- Which mistakes do retailers need to avoid when embracing NFTs?
- How can the retail industry encourage more women to collect NFTs?
- How will the NFT landscape develop in the next five years and what do retailers need to be doing today to prepare?
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13:30
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TECH Talks Theatre30 mins
In this session, Martyn will discuss:
- Why 2023 is the year of the shop floor and how retailers can do more with less, using technology to relieve the immediate pressures on colleagues to help them excel within their role
- The disconnect between the shop floor and head office, with concerns being raised that head office has no understanding at all of their struggles
- Why retail decision-makers must be putting store colleagues at the heart of everything they do and reconnecting with them
- The benefits this will provide, include being able to better support store colleagues’ well-being, improve retention and deliver an excellent customer experience
Brought to you by: VoCoVo -
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13:45
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Headline Theatre30 mins
- What are you hearing from your members as the key deliverables in sustainability?
- Is it possible to align sustainability with a strong consumer offer?
- What strategies will allow you to achieve company-wide buy-in to your sustainability initiatives?
- What are the most effective ways to communicate your sustainability practices to your customers and align them to your brand promise?
- How can you best make and keep a commitment to net zero?
- How can you measure the success of your sustainability measures?
- Which technologies can assist retailers in being more sustainable?
- Will customers still pay more for sustainable products in the current economy?
- What legislation should retailers be focussing on in the area of sustainability?
- How can you balance pressure on sustainability/net zero targets with cost to serve/produce?
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Theatre A30 mins
- Evaluating which experiences will delight your shoppers
- Leveraging your brand's DNA to drive meaningful experience and competitive advantage
- Driving engagement and wallet share by ensuring your stores offer an immersive experience
- Assessing which store technologies will delight customers and offer a return on investment
- Establishing best practice and measuring the quality of your in-store customer experience
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Theatre B30 mins
- How to structure an AI team to deliver maximum value to the business
- How to match capability to use cases
- How to deliver innovation and avoid missing value
- How to continuously build capability so you can execute with greater and greater efficiency
- In this talk, John will use real-world examples where Data Science have delivered millions of pounds extra profit to M&S
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14:10
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TECH Talks Theatre30 mins
In this session we will cover:
- What TouchFree technology is and how can it benefit you and your customers
- Why experiences with touchless interactivity are more engaging to consumers
- How it can increase memorability and brand equity
- How it can improve touchscreen experiences with engaging hover states
- Enhanced analytics: How touchless technology can enable you to collect data beyond button clicks
- Real-world case studies & examples: how companies have put this into practice
Brought to you by: Ultraleap -
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14:25
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Headline Theatre30 mins
- Rethinking your operating model options to reduce costs whilst still engaging your customers
- Creatively reassessing how to range, what to range and promotional activities as a cost-cutting exercise
- Evaluating new innovations to drive efficiencies and sweat existing assets
- Understanding which costs can be shared with other retailers
- Getting more value from efficiency strategies to keep costs down
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Theatre A30 mins
- What matters most in the customer experience when using mobile apps?
- What would make a Gen Z consumer obsess over a retailer’s mobile app and why?
- What gamification aspects do the Gen Z enjoy the most and what can retailers learn from this?
- Why do Gen Z love the consumer experience with reality tv apps and what can retailers learn from this ?
- What consumer experience is missing from retailer apps and how can retailers best fill the gap ?
- How can retailers create loyalty and repeat purchasing behaviour through their mobile apps?
- Why do some consumers disengage with a mobile apps and what can retailers do to prevent this?
- How do different genders respond differently to mobile apps and customer experience?
- How will retail mobile apps evolve over the next three years and what should retailers be doing today to stay ahead of the pack?
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Theatre B30 mins
- Tell us about the Studenac Digital Center of Excellence. What innovations and digital transformation projects are you working on?
- How is Studenac using innovation to evolve the physical store experience to engage with today’s consumers?
- What trends are you currently seeing gain momentum in the retail tech landscape and how are you responding?
- What digital technologies/innovations do you think every retailer should have in their toolkit?
- How is Studenac using technology to improve store operations, especially with the ongoing staffing challenges in the retail industry?
- What new innovations are you using to make the most of your data?
- Your new role is Chief Innovation Officer . What does that entail and how do you see if developing?
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14:50
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TECH Talks Theatre30 mins
In this session we will cover:
- Dealing with the challenges of inventory, cash and disruption
- The roadmap of moving from Static Planning to Autonomous Dynamic Planning: Real Time Retail
- “Headless inventory management”
- Insights that are actionable today
Brought to you by: ToolsGroup -
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15:05
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Headline Theatre45 mins
- What does a successful hybrid or work from home strategy look like in retail and how can technology help this?
- How can you reposition your culture to maximise workforce motivation, innovation and happiness in times of uncertainty?
- How can you create supportive working environments to inspire colleagues during times of disruption?
- Which new recruitment methods and technologies offer the best results in the face of the recruitment crisis?
- How are key job descriptions in retail changing to reflect the current period of disruption?
- How can you approach workforce retention, benefits and reward in the face of the cost-ofliving crisis?
- What does quiet quitting look like in retail and how should you respond to it?
- How can you respond to the lack of European workers due to Brexit?
- How is the gig economy changing how retail workforce are being hired and how can technology help?
- What does work-life balance look like in the 2023 retail industry and how can leaders deliver it?
- How can retail improve its reputation as an attractive longer-term career choice?
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Theatre A45 mins
- How can retailers harness data to improve the customer proposition and add business value?
- How can retailers combine all their data to achieve a deeper understanding of their customers?
- How can data be used more effectively for personalisation and customer experience?
- How can retailers move effectively from data management to achieving real insight for intelligent decision making?
- How far should retailers go to clean their data?
- What are the simple steps retailers can take to assess vulnerability of their data?
- How can retailers build up customer data platforms more efficiently?
- Which technologies offer retailers the best ROI when managing their data?
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Theatre B45 mins
- How will retailers be using the metaverse by 2028?
- How will artificial intelligence be used in five years’ time by retailers that it is not used today?
- What proportion of deliveries will be made by robots, drones and autonomous vehicles by 2028?
- How will social media use by retailers develop over the next five years?
- What new innovations in retail automation will we see by 2028?
- How can we expect the retail checkout experience to develop over the next five years?
- How will augmented reality be used by retailers by 2028?
- How will the retail payment landscape develop over the next five years?
- Which sustainability innovations will make the most impact by 2028?
- What new innovations in voice ordering will we see over the next five years?
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15:30
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TECH Talks Theatre30 mins
Retailers spend millions generating demand through digital channels – but many leave the in-store experience completely to chance.
Your frontline staff are desperate for the right tools to enable them to do their jobs without being inundated with meaningless data.
Learn how to use smart tech to fully engage frontline colleagues to focus on what matters most and strip away all the noise.Brought to you by: Maze -
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15:50
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Headline Theatre10 mins
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Theatre A10 mins
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Theatre B10 mins
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16:30
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Champagne Bar90 mins
09:00
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30 mins
09:30
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Headline Theatre7 mins
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Theatre A7 mins
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Theatre B7 mins
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TECH Talks Theatre30 mins
The retail industry is undergoing tremendous change. Retailers need to adapt to market trends such as inflation, limited staff availability, and changed consumer behaviors – trends that may permanently reshape the industry. To adapt and stay ahead of the competition, in-store digitalization is critical to driving profitability and consumer loyalty.
The session is moderated by: Chris Field, retail analyst and editor of Retail Connections.
Brought to you by: Pricer -
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09:37
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Headline Theatre3 mins
Sponsored by:
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Theatre A3 mins
Sponsored by:
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Theatre B3 mins
Sponsored by:
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09:40
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Headline Theatre30 mins
- In your recent book ‘Rebuild’ you talk about how businesses can thrive in the new kindness economy. How would you define the new kindness economy and why should retailers embrace it?
- What role does technology play in creating the kindness economy?
- How relevant is the term ‘omnichannel’ in 2023 retailing?
- When Covid hit, brick and mortar retailing took a massive hit whilst eCommerce thrived. How do you see the retail landscape developing over the next two years?
- How has consumer behaviour changed over the last couple of years and how should retailers be responding to it going forward?
- Which retail brands do you admire the most for their creativity and why?
- What does great customer service look like in 2023 and what mistakes do retailers need to avoid in this area?
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Theatre A30 mins
- Evaluating how effective supply chain sustainability can help you achieve net zero by 2030
- Creating a supply chain sustainability strategy that will engage your team and have maximum sustainability impact
- Assessing how retailers can collaborate on the supply chain sustainability challenge and manage risk
- Using technology innovation for supply chain transparency
- Understanding how to measure and communicate your sustainability progress in an effective and believable manner
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Theatre B30 mins
- Understanding why River Island deployed composable RFID self-checkouts into their busiest store and how it benefits both their customers and their business
- Dissecting how increased uncertainty means it more critical to facilitate a simpler, frictionless self-checkout experience to drive sales and reduce basket abandonment
- Assessing how taking a composable-first approach has enabled River Island to work with multiple vendors to deliver the project in record time
- Understanding why River Island describes the deployment as a game changer in terms of customer adoption, increased transactions
- Evaluating the future of self-checkout versus Legacy POS
- Discussing what’s next in River Island’s digital transformation roadmap
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10:10
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TECH Talks Theatre30 mins
With the pace of change in retail technology today, how do service providers keep up? Ever-evolving state-of-the-art technologies ensure that retailers stay flexible, relevant, and competitive on the market level but this reveals the challenge of choosing a technology partner who can do the same. Taking a long-term view using specific questions and a smart approach will help any retailer in selecting the right technology partner
Brought to you by: Teamwork Commerce -
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10:20
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Headline Theatre20 mins
- From catalogue to leading omni channel retailer - ‘The Screwfix Journey’
- Why convenience is key to our customers?
- Disrupting the market with industry leading innovation
- Never stop listening to your customers
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Theatre A20 mins
- What new trends have we seen in customer returns over the last two years?
- How can retailers weight up whether they should charge for returns?
- How can retailers encourage trustworthy reasons for returned goods and prevent returns abuse?
- What does excellence look like in a retailer’s returns policy?
- How should a retailer go about communicating their returns strategy to the customer in 2022?
- How can retailers best collaborate with delivery partners to minimise the cost of returns?
- How can you reduce the environmental impact of returns and hence help reach your sustainability goals in a cost-effective manner?
- How should returns be managed from an omnichannel perspective?
- What are the new and emerging technologies which could help reduce returns?
- How can retailers set up a network effectively to expedite the returns and refund
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Theatre B20 mins
- Introducing creative payment options that are available to retailers in 2023
- Key criteria to consider when evaluating payment choices
- Tips for retailers to optimize their payments in an economic downturn
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10:50
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Headline Theatre30 mins
- What advice would you give to retailers wanting to make the most of social media in the next three years and why?
- Which new social media innovations are really exciting you currently and what do they mean for eCommerce?
- You’re the host of Europe's most downloaded business podcast, Diary of A CEO. What key lessons has the podcast taught you that you feel would be of real value to today’s retailers?
- Which of your podcast hosts inspired and surprised you the most and why?
- What advice would you give to a retailer who was pitching you on Dragon’s Den for investment?
- You’ve invested in Huel, which is the UK’s fastest growing ecommerce company internationally. What attracted you to invest in the company?
- In 2021 you founded thirdweb in the web3 apps space? Why should retailers take web3, the metaverse and NFTs seriously?
- With the benefit of hindsight, what would you have done differently in your career and why?
- Which new technologies do you think are going to have the biggest impact on retail in the short-medium term and why?
- What new projects do you have on the horizon that you’ve not yet announced?
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Theatre A30 mins
- Why is 2023 a good year to start your circular journey?
- What are the quick benefits and opportunities of starting circular offerings?
- Is circular commerce a replacement or expansion of linear commerce?
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Theatre B30 mins
- How are retailers responding to ESG demands in 2023 and how has this developed over the last three years of disruption and the current cost of living crisis
- What does an effective social purpose strategy look like for a retailer and what is your organisation doing in this space?
- Why should retailers approach social purpose within their payments and checkout strategy and what does a good implementation look like?
- How does micro donations enablement fit into your businesses social purpose agenda
- What impact have you seen of your micro-donations on the communities they serve, your customers and on your workforce?
- How will social purpose evolve over the next three years within retail payments and checkout and what can retailers do today to prepare?
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TECH Talks Theatre30 mins
This session will cover:
- The importance of proper planning
- Getting to grips with master data
- The problem of partner onboarding
- Why you should be making e-invoicing a priority
Brought to you by: ecosio -
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11:30
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Headline Theatre30 mins
- Understanding how eCommerce can be augmented by the human touch to drive customer experience
- Retraining store colleagues to advise and demonstrate products over live video technology
- Using the endless aisle in a bricks and mortar setting to increase sales opportunities
- Overcoming technical challenges to ensure a smooth service
- Predicting how the technology will develop to capitalise on future opportunities
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Theatre A30 mins
- How are retailers and brands striving to create a positive impact on society and the economy within the communities they operate in ?
- What are the methods and metrics retailers and brands use to evaluate the success and impact of their initiatives on the well-being of their communities?
- How can retailers and brands best ensure their production chains are aligned with a socially responsible strategy?
- In what ways can retailers and brands effectively communicate their sustainability initiatives to consumers?
How important is a social impact to consumers versus other factors like quality and price when making purchasing decisions? - What factors determine whether or not consumers are willing to pay a premium price for a product because of its association with a socially responsible brand?
- How can retailers and brands measure the success of its social impact initiatives in terms of consumer perception and behaviour?
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Theatre B30 mins
- What does a great online payments experience feel like?
- What are customer expectations of online payments in 2023 and how can they best be met?
- What new regulations are changing the online payments landscape and how can retailers approach ensuring compliance?
- How are payment orchestration platforms changing the rules for ecommerce?
- What are the key criteria that retailers should focus on when choosing online payment providers?
- How can retailers best embrace the open banking opportunity?
- How can retailers maximising the value of tokenisation to secure their vulnerable online data?
- What new innovations will enhance the online payment journey over the next three years?
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TECH Talks Theatre30 minsBrought to you by: Springboard
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12:00
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LUNCH & NETWORKING60 mins
12:10
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TECH Talks Theatre30 mins
Payment providers are utilising existing infrastructure to create millions of pounds of social impact every year, and creating huge value for their merchant partners at the same time. Hear from Leila Van-Herbert of Europe’s leading payment service provider Worldline and Paul Seaman of award-winning fintech charity Pennies about how unlocking micro-donation solutions is creating upside for business, helping engage and retain colleagues and customers, providing vital support for charities in need, and helping build stronger communities.
In this session we will cover
- Learn how payments are at the heart of a growing legacy of digital giving in the UK
- Understand how payments infrastructure can add huge value for retailers, especially their ESG and CSR agendas
- Hear from a leading global retailer about how payments solutions are helping build local and international charity impact
Brought to you by: Worldline -
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12:50
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TECH Talks Theatre30 mins
In this session, you will learn how to:
- Do Scan & Go the right way from the start
- Ensure Scan & Go success from pilot to full rollout
- Achieve high Scan & Go adoption rates
Brought to you by: Shopreme -
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13:00
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Headline Theatre5 mins
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Theatre A5 mins
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Theatre B5 mins
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13:05
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Headline Theatre30 mins
- Taking a holistic approach to sustainability that takes into account both the well-being of people and the health of the planet
- Highlighting the importance of integrating sustainable practices into all aspects of a business
- Discussing prioritisation and impact of legislation
- Emphasizing the role of individual action and the collective responsibility business have in creating a sustainable future
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Theatre A30 mins
- How can retailers shift their mindset from anticipating problems to building flexibility and adaptability in volatile and complex environments?
- How can retailers become more creative to find new supply chain solutions that keep costs down?
- Which new technologies can help retailers be more flexible and adaptable in their supply chain?
- How can retailers achieve sufficient supply chain visibility and recognise challenges end to end?
- Which innovations will allow retailers to achieve true insight from their supply chain visibility?
- What new options should retailers be looking at in terms of where they buy their stock to shorten lead times?
- What key lessons has Covid and the Ukraine war taught retailers about supply chain flexibility and adaptability?
- How are retailers adapting to the driver shortage especially around peak trading?
- What opportunities should retailers be looking at to share supply chain costs with other retailers?
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Theatre B30 mins
- How did omnichannel loss prevention strategy change during Covid and how has it evolved since then?
- How is the increase in returns impacting retailers from a fraud perspective ?
- How can retailers improve their returns processes to reduce risk?
- How can retailers achieve greater intelligence into their level of vulnerability to fraud and financial crime through simple steps?
- Which countries are most security risks coming from and how should retailers respond to this?
- What new technology innovations can retailers use to protect themselves more effectively from increasing threats?
- How can retailers best protect their brand reputation with the mitigation measures they deploy?
- Where should retailers be investing in their legacy infrastructure to reduce their risk?
- How can smaller retailers with smaller budgets best protect themselves from retail risk-related crime?
- How has the trend towards hybrid and remote working changed the trading risk landscape and what can retailers do about it?
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13:30
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TECH Talks Theatre30 mins
In this session we will cover:
- How AI Has Revolutionised Other Industries
- The Three Myths Of How AI Is Transforming Retail
- How AI Will Automate and Optimise Retail
- Level Setting the AI Doomsday-ism
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13:45
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Headline Theatre30 mins
- What are the key differences between an omnichannel mindset and a pureplay one?
- What key advantages do pureplay retailers have over their omnichannel competitors?
- What are the key elements of a strategy to move your thinking to a pureplay one?
- How can you sell the benefits of acting like a pureplay to the board?
- How can you create the right culture internally for your colleagues to embrace a shift in their way of working and keep up with the pace of change ?
- How to achieve a fail fast mentality when your colleagues are not used to it?
- How can measure the success of your strategy to ensure it is actually driving sales and market share?
- How can omnichannel retailer ensure agility is at the heart of everything they do?
- How can you best avoid key barriers and slowness to ensure your strategy stays on track?
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Theatre A30 mins
- Technology, AI and Data Science has to be used to improve sustainability and reduce the carbon footprint of the retail industry
- It is important that all industries share technology and there is cross fertilisation. The only way to do this is to work together and share
- Industry and Academia need to come together in cost effective and collaborate ways and work as teams to reduce the carbon footprint in retail
- The technology is out there already, the retail industry just needs to get using it
- The industry needs to look at things from a different perspective. Radical thinking, not trying to fix existing problems.
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Theatre B30 mins
- Understanding the real impact of a challenging economy on payment fraud
- Evaluating how retailers can stay nimble to combat evolving fraud risks with technology
- Assessing how Machine Learning and AI offer new opportunities to prevent fraud and what best practices look like
- Evaluating how fraudsters are developing their tactics and how retailers can respond more effectively
- Understanding how the payment fraud technology landscape will evolve in the medium term and what retailers need to do today to stay ahead of the curve
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14:10
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TECH Talks Theatre30 mins
In this session we will cover:
- Discover the incredible ROIs possible when you look to use mobile messaging technologies
- Learn about the different use cases of the technology and how it can support every element of the sales cycle
- Real-world use cases and success stories from our business
Brought to you by: Link Mobility -
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14:25
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Headline Theatre30 mins
- Co-op and Apadmi have built a loyalty app with 2.3 million downloads, a 4.8* App Store rating, and a £12 ROI for every £1 spent on app development and offers; but how did they achieve this?
- Co-op knew its customers wanted more manageable memberships with easy access on mobile; we discuss the journey of integrating Co-op's legacy CRM and eCommerce systems with a new digital-first solution.
- There were challenges and changes on the way, but how did Co-op and Apadmi tackle these together to deliver the impactful product we see today?
- How can you transform your customer loyalty proposition to save money, paper and time? What does that look like and where do you start?
- How can you continuously generate repeat business, offer great deals and give your customers a reason to keep coming back for more?
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Theatre A30 mins
- Paul will provide an outlook on the key themes retailers will need to address in 2023
- KPMG believes the 3 macro-themes People, Planet and Profit will feature prominently in the year ahead
- Managing the tensions and embracing the harmonies between these themes will be crucial for success
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Theatre B30 mins
- Evaluating how to take just walk out technology to the next level for further customer convenience
- Overcoming key challenges within self-service checkout to minimise customer frustration
- Using a mix of technology innovation and human interaction to create the ultimate checkout experience
- Evolving the scan as you shop opportunity to drive further engagement and convenience
- Using Soft POS technology and QR codes for queue busting and assisted selling
- Predicting what the frictionless store checkout experience of 2026 will look like to stay one step ahead
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14:50
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TECH Talks Theatre30 mins
Steve Ingram - Director for Retail at Deloitte & Orit Bar-Ad, VP of Strategic Initiatives and Innovation Partnerships for GK Software, invites you to hear insights into consumer behavior and shared experiences of leading retailers in over 65 countries.
In this session, we will cover:
- Achieving a suitable, flexible, and easy-to-change journey
- Blending experiences, convivence convenience, and service whilst retaining operational efficiency
- Leveraging an open & flexible commerce platform with the right touchpoints, level of automation, and personalization to fit your brand, channel, format, and location.
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15:05
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Headline Theatre45 mins
- What key lessons has Covid 19 taught omnichannel retailers?
- How are UK omnichannel retailers adapting to the Brexit landscape and where is this headed?
- What have omnichannel retailers learnt about their customers from recent economic disruption?
- What new opportunities has recent disruption presented to omnichannel retailers?
- Which retailers have been flourishing during the last three years and what can we learn from them?
- With the benefit of hindsight, what should omnichannel retailers have done differently over the last three years?
- What retail leadership and culture strategies worked over the last three years and which didn’t?
- What has the last three years taught omnichannel retailers about supply chain strategy?
- Which technologies have been crucial to omnichannel survival over the last three years?
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Theatre A45 mins
- How can you work out your customers’ expectations on delivery in today’s disrupted economy?
- How can retailers find the right balance between meeting customers’ delivery expectations, offering choice and remaining profitable?
- What are the best options for retailers to reduce the cost of customer delivery?
- How can retailers create an effective delivery pricing policy when there’s such high expectations for free delivery?
- How important is deliver from store in today’s retail environment?
- Which technologies offer the best ROI for reducing delivery costs?
- What are the most effective options for making customer delivery more environmentally friendly?
- What key developments have there been in robot and drone delivery in the last three years and where is this headed?
- What are the key considerations for retailers when choosing delivery partners?
- What new innovations should retailers be looking at to improve delivery tracking and communicating with the customer?
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Theatre B45 mins
- What new payment options will customers have by 2028?
- How will the checkout experience of 2028 be different from today both in store and online?
- How will the cryptocurrency opportunity develop over the next five years?
- What changes are we likely to see in buy now pay later by 2028?
- What proportion of retailers will be taking cash payments in five years’ time and which categories of retail will this apply to?
- What will a digital wallet look like by 2028 that is different from today?
- How will loyalty schemes impact the retail payments landscape over the next five years?
- What key steps can retailers take today to capitalise on the payments landscape of 2028?
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15:30
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TECH Talks Theatre30 mins
In the wake of the pandemic and with the backdrop of broader social, economic and political challenges – the retail workforce is taking a more considered approach to work. Purpose, culture, and flexibility are at the forefront of their mind, and companies need to react accordingly to both attract and retain their talent and differentiate from their competitors.
Our panel of domain experts from Accenture and UKG will further explore the drivers behind this challenging landscape and provide insights into how technology can enable you to navigate this volatility as our experts draw on their experience from the perspective of retailers.
Brought to you by: UKG & Accenture -
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15:50
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Headline Theatre10 mins
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Theatre A10 mins
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Theatre B10 mins
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