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Headline Theatre7 mins
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Theatre A7 mins
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Theatre B7 mins
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Headline Theatre3 mins
Sponsored by :
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Theatre A3 mins
Sponsored by
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Theatre B3 mins
Sponsored by :
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Headline Theatre30 mins
- Evaluating how retail leadership has evolved over the last two years
- Understanding the key qualities required to thrive in the face of uncertainty
- Creating a highly engaging company culture
- Ensuring laser focus on growth, profit and market share
- Predicting where retail is headed in the short term and adapting your leadership strategy accordingly
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Theatre A30 mins
- Understanding the real reasons for the recent growth of marketplaces
- Assessing where to invest for the best ROI
- Comparing and contrasting the benefits of different marketplace players
- Evaluating whether marketplaces are a retailer’s best bet for ends of lines
- Persuading customers to choose your products in a marketplace of huge customer choice
- Evaluating the key fulfilment choices when collaborating with marketplaces
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Theatre B30 mins
- Understanding the real benefits that AI can provide to a retail business
- Avoiding using AI for AI’s sake
- Assessing how to build and implement a clear AI strategy that delivers ROI
- Creating the right culture for AI innovation to thrive
- Predicting how AI will develop to allow retailers to quickly capitalise on future benefits and drive market share
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Headline Theatre20 mins
- Can you give everyone a quick overview of what the Secret Leaders podcast is, and which retailers have featured on it?
- What key lessons has the podcast taught you about successful leadership both within retail and in other sectors?
- What are the key leadership mistakes your interviewees have made that you’d advise retailers to watch out for in their leadership style?
- What have you learnt from the podcast about creating the right culture for a successful business?
- How can retail leaders maintain the right culture whilst embracing the trend towards work from home?
- Can you give everyone a quick overview of your eCommerce business Heights and why you chose a subscription model?
- How important has the influencer marketing been to the success of Heights?
- How would you describe your leadership style and the culture at Heights and how has it been impacted by your podcast interviewees?
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Theatre A20 mins
The interviewer will ask the interviewee some of the following questions :
- What is the purpose of a bricks and mortar store in 2022?
- How has the Coronavirus impacted the role of the store over the last two years?
- Should omnichannel retailers now be viewing their stores as more of a showroom?
- What is the optimal physical and digital footprint for successful omnichannel retailing?
- Should retailers rethink the role of their stores during peak trading?
- How will click and collect and dark stores evolve in the medium term?
- How can we ensure customer experience remains at the very core of our stores strategy?
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Theatre B20 mins
The interviewer will ask the interviewee some of the following questions:
- How can retailers effectively put innovation and agility at the very heart of their culture and keep staff engaged on it?
- What are the best strategies for retailers to proactively collaborate with start-ups?
- How can retailers choose which new innovations and disruptors will become mainstream and are worth their time and investment?
- How can retailers ensure their innovation strategy actually helps them differentiate and not just play catch up?
- How can retailers learn how to fail and succeed fast and remain agile?
- Which recent technology innovations should retailers pay the most attention to in 2022?
- Which new skills should retailers be learning to ensure they remain innovative going forward?
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Headline Theatre30 mins
- Why a meaningful wellbeing strategy is crucial for today’s people leaders
- Evaluating the direct impact employee wellbeing has on the success of retail
- How to build the foundations to create a thriving, happy workforce
- Understanding how upskilling retail leaders in mental health issues is key
- Avoiding the key mistakes retailers can make with their approach to wellbeing
- How retailers can build on the progress they’ve made in wellbeing for the future
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Theatre A30 mins
- How putting digital first delivered not only £100m+ of new sales but transformed a broken business towards No1 in the world.
- How using technology to understand colleagues and customers’ needs drove eight consecutive years of profit growth.
- What does ‘CARE’ mean for you and your organisation and why at Dreams it was the core to the transformation.
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Theatre B30 mins
- Assessing how AR mobile vouchering gives the customer a personal connection to the store
- Measuring (to the penny) the cost of any promotion by exploiting the rich data available
- Understanding how brands can put promotions straight into their consumers' hands
- Evaluating what hyper-personalised offers will mean for your business as new trading laws restrict in-store promotions
- Using AR to save customers money, increase sales and loyalty and save retailers time
- Understanding how AR blends the digital and physical shopping worlds and is the next step in a unified commerce approach
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Headline Theatre30 mins
- Understanding how sustainability is impacting shoppers’ behaviour and how it impacts a retailer’s business
- Evaluating what an effective sustainability strategy looks like in the retail sector and how retailers can navigate it
- Assessing how to implement a sustainability strategy and achieve companywide buy-in
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Theatre A30 mins
- Driving customer experience through maximising customer support for the online shopper
- Re-evaluating the consensus that customers want to be left alone when shopping online
- Blending the best of online and in store service to drive conversation rates through one-to-one appointments
- Using technology to overcome Covid- related omnichannel challenges and create new opportunities
- Maximising efficiencies so the best colleagues can reach as many customers as possible
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Theatre B30 mins
The moderator will ask the following questions as well as asking the audience to offer some questions of their own
- How has workforce management innovation been used to drive employee engagement, productivity and wellbeing during a global pandemic?
- Which new workforce management innovations are driving the most employee retention in 2022?
- How can workforce management be used effectively to maximise employee wellbeing?
- How will workforce management develop by 2025 and what should retailers be doing today to prepare?
- What are the key mistakes retailers often make with workforce management deployments and how can they best be avoided?
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Lunch and Networking60 mins
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Headline Theatre5 mins
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Theatre A5 mins
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Theatre B5 mins
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Headline Theatre30 mins
- For those who are not familiar with Gener8, can you give us a quick summary of the company, your business model and what has been achieved to date?
- Tinie,-Sam’s pitch on Dragon’s Den was described by the Dragons as the best pitch ever and secured investment from three Dragons. What made you want to invest in Gener8 and become a partner in the business?
- You’ve mentioned in the past that your current aim is to turn Gener8 into a £1 Billion business by 2030. How do you plan to achieve that?
- Tinie- How have you diversified in business to thrive during the pandemic?
- Gener8 went viral during the pandemic. How has this explosive growth impacted building your team and leading its culture?
- Gener8 is a new, disruptive technology innovation for consumers to easily make money online. What other new innovations do you think retailers should take the most notice of in the next 18 months?
- Tinie- you’ve recently been quoted as saying NFTS can free musicians from slavery. What did you mean by that and what are the wider implications of NFTs for the eCommerce industry?
- Sam-You are currently advising the government on data and privacy. How do think things will develop and what does that mean for retail in general and retail marketing?
- How will Google's plan to ban 3rd party cookies by the end of 2023 will impact Gener8?
- Open to the audience for questions
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Theatre A30 mins
- Explore the new purpose of retail and how it helps people in the evolving world we find ourselves in
- The growing trend of m-commerce and how stores interact with our devices
- What makes physical stores a real destination to stand out from the crowd and drive footfall?
- Assessing where the store of the future lies within the omnichannel strategies of tomorrow
- Evaluating how customer experience will develop in the store of the future and placing it at the heart of the retail store strategy
- Predicting which technological innovations will deliver the best ROI in the store of the future
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Theatre B30 mins
- What did your customers learn from pandemic-related store closures and the pivot to online sales?
- How can retailers with a large physical store estate gain competitive advantage over their pureplay rivals?
- What great examples are there of retailers that have used technology innovation to enhance the in-store experience?
- How can personalisation best be achieved within the bricks and mortar shopping environment?
- Where should retailers start on their journey of harnessing and making the most of their data?
- How should retailers approach combining online and offline data to drive true omnichannel sales?
- How can retailers build a cloud-first mentality and ensure it remains at the heart their retail strategy?
- What does the future hold for systems in the cloud and how can we get there?
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Headline Theatre30 mins
- Understanding how to foster an engaging retail culture through effective internal communications
- Uniting global employees around the same values and goals to drive productivity and success
- Establishing best practices of bridging the physical and mental distance between headquarters and a global stores network
- Evaluating how to ensure global employees truly understand your company brand and DNA
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Theatre A30 mins
- Understanding what a high level omnichannel strategy looks like in 2022 retailing
- Assessing how to transform effectively from multichannel to full omnichannel and how to define success
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Evaluating how to overcome the key challenges that omnichannel transformation presents
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Ensuring your transformation initiatives deliver real ROI
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Discussing the next steps for a global clothing brand on their omnichannel journey
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Theatre B30 mins
- Achieving a comprehensive, accurate view of your data to drive business transformation
- Making more informed planning decisions through a deeper understanding and visibility of your present circumstances
- Uncovering areas for growth and expansion through innovative thinking
- Moving from a sustainable start-up to sustainable retail leader
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Headline Theatre30 mins
- Evaluating the technology, tools and culture that help retailers become faster and more flexible
- Bridging the gap between technology and people to implement a new agile way of working
- Understanding the fresh thinking, challenges, risks and compromises of prioritising organisational agility
- Aligning people, technology and finance under a common objective to enhance the omnichannel experience.
- Assessing the business, technology and customer benefits for retailers who want to deliver Unified Commerce and omnichannel solutions in store themselves.
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Theatre A30 mins
- Evaluating how to engage 100% of in-store customers
- Assessing whether to prioritise customers retuning more frequently or getting them to spend more money
- Understanding how to identify your customers and how to get them to purchase products with more margin
- Extending customer engagement across channels and ensuring they benefit in their channel of choice
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Theatre B30 mins
- Discovering emerging technologies and cutting-edge research that academic partnerships and their labs are developing
- Understanding how to effectively partner and leverage the deep technical talent pool via academic collaborations
- Establishing best practices for collaboration including partnerships with global retailers and service providers
- Getting inspiration from the broader opportunities that academic partnerships can create for next-generation talent attraction and career paths
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Headline Theatre45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- Which new technological innovations will have the most impact on retail by 2025?
- What will the relationship between stores, online and omnichannel look like in three years' time?
- How will customer expectations and customer experiences change by 2025?
- What will customer delivery look like in three years' time?
- How will retailers attract customers to their stores in three years’ time and how will the role of the store evolve over that time.
- What role will the metaverse play in retail by 2025?
- How will job descriptions develop within retail by 2025?
- What changes will we see in payments in three years’ time?
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Theatre A45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- Which new in-store technologies offer the highest levels customer engagement in 2022?
- How can retailers best ensure the store experience is more immersive and experiential?
- How can retailers best use technology to build theatre at the point of sale?
- What are the best ways to remove friction throughout the bricks and mortar shopping experience?
- What are the most powerful content strategies to use within digital screens and why?
- How can retailers effectively identify customers in-store to improve personalisation?
- Which in-store technologies best allow retailers to present themselves in a consistent manner across all touchpoints?
- Which other sectors should retail take example from when creating inspiring store customer environments?
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Theatre B45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- How can retailers move from data management to actionable insight in an efficient and cost-effective manner?
- How can retailers be more innovative in capturing customer data more effectively?
- What does excellence in GDPR look like when managing customer data?
- How can retailers pragmatically build models for customer behaviour in a way that can be implemented?
- How can retailers identify their customers across channels without marketing permissions?
- What innovations are there for achieving a single customer view across channels?
- Which key data privacy implications should retailers be focussing on in 2022?
- What best practices should retailers focus on when migrating data management to the cloud?
- What are the key mistakes retailers make with customer data management and how can they best be avoided?
- Which new data security threats should retailers be paying the most attention to?
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Headline Theatre10 mins
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Theatre A10 mins
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Theatre B10 mins
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Champagne Bar120 mins
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Headline Theatre7 mins
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Theatre A7 mins
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Theatre B7 mins
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Headline Theatre3 mins
Sponsored by :
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Theatre A3 minsSponsored by
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Theatre B3 mins
Sponsored by :
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Headline Theatre30 mins
- Assessing where the customer is in the adoption funnel for sustainable solutions
- Understanding and testing ‘The 3 key C’s’ that drive a customer tipping point from existing to sustainable solutions
- Setting up a parallel innovation programme to deliver sustainable innovation alongside business-as-usual innovation
- Understanding the need to migrate the existing product or business P&L to the new shape sustainable one
- Busting the myths that sustainable solutions will always cost more
- Digesting examples of sustainable fails and wins and what you can learn vs the 3 C’s
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Theatre A30 mins
- Achieving a deeper understanding of how a global pandemic has disrupted retail supply chain strategies
- Evaluating how build innovation and agility into your supply chain strategy to maximise resilience in the face of disruption
- Assessing new ways to forecast, partner and reduce costs even in an environment of unpredictability
- Ensuring final mile excellence that will strengthen your supply chain
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Theatre B30 mins
- Driving retail business efficiencies whilst delivering a differentiated retail experience
- Meeting consumers’ increasing demands for an easy, frictionless shopping experience
- Evaluating how smart solutions are delivering results for both the consumer and the retailer
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Headline Theatre20 mins
- What are customers' expectations of personalisation when their journey is across multiple touchpoints?
- How should retailers invest effectively in the single customer view and why is that so important for customer experience?
- How should retailers approach building a personalisation strategy that engages customers throughout their journey and maximises opportunities for profit?
- What are the key data challenges that restrict effective personalisation and how can they best be overcome?
- How can retailers ensure their personalisation initiatives are not viewed as intrusive?
- Which technologies offer the retailer the best ROI for driving digital customer experience?
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Theatre A20 mins
The interviewer will ask the interviewee some of the following questions :
- What new trends have we seen in customer returns over the last two years?
- How can retailers encourage trustworthy reasons for returned goods and prevent returns abuse?
- What does excellence look like in a retailer’s returns policy?
- How should a retailer go about communicating their returns strategy to the customer in 2022?
- How can retailers best use technology to minimise the impact of returns on the business?
- How can retailers best collaborate with delivery partners to minimise the cost of returns
- How can retailers best integrate sustainability into their returns strategies?
- How should returns be managed from an omnichannel perspective?
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Theatre B20 mins
The interviewer will ask the interviewee some of the following questions :
- Which key value-added services are getting the most traction in the UK retail market?
- Which value-added services offer the greatest benefits to the retailer and how can they best prioritise them?
- How can retailers use artificial intelligence effectively to stay one step ahead of the fraudster?
- Which new developments in authentication should retailers pay most attention to and why?
- How can the industry optimise the strong customer authentication (SCA) experience?
- How can payment providers and retailers work together effectively to unlock the value of payment data?
- How can payment providers and retailers collaborate effectively on subscription services?
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Headline Theatre30 mins
- Understanding the magnitude of the waste generated in the fashion industry and the reasons why it’s happening
- Evaluating why current methods don't solve the problem and the need of for new thinking
- Embracing the new paradigm shift of Consumer to Business
- Understanding how Amazon & Stylumia are working together to solve the challenge through consumer centricity
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Theatre A30 mins
- How is your business utilizing item-level RFID within its supply chain?
- Before implementing item-level RFID, what pain points did your organization experience within your supply chain and why did you look at RFID to address them?
- After your implementation, what difference did you see in delivery compared to your original process?
- What impact did COVID-19 have on your supply chain and how did item-level RFID solve these challenges?
- Based on your journey, what 2-3 things would you encourage a retailer to consider before making the jump to item-level RFID?
- How is your organization looking to utilize the technology to drive more value within the supply chain going forward?
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Theatre B30 mins
- Driving customer engagement through making in store payments more mobile
- Using innovative IT to boost employee engagement and improve staff interactions with customers
- Tackling the technological considerations that will truly transform the customer journey
- Assessing which new advances in mobile terminals will reduce abandonment whilst ensuring connectivity is maintained
- Evaluating how to reduce costs of acceptance and infrastructure
- Creating a systems architecture that simplifies the transaction process for the store of the future
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Theatre A30 mins
- Evaluating key uses of RFID that will drive stock integrity and allow retailers to maximize sales opportunities across all channels
- Assessing which uses may offer the best ROI for stock integrity
- The do’s and don’ts of using RFID in a complex store environment
- Placing the omnichannel customer at the heart of the retailer’s stock strategy
- What could the future hold for RFID in Retail?
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Theatre B30 mins
- How a winning checkout and payment orchestration converts shoppers over and over again
- Why identity-powered commerce creates more value for both shoppers and merchants
- How opt-in shopper identity can help merchants overcome the unfair advantage of marketplaces
- How opt-in identity will enable checkout, payments, and post-purchase experiences that are consistent and inspire shopper trust
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Lunch and Networking60 mins
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Headline Theatre5 mins
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Theatre A5 mins
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Theatre B5 mins
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Headline Theatre30 mins
- Why did you start Deliciously Ella and how would summarize its journey over the last nine years?
- How would you define Deliciously Ella today and how is that definition different from 2013?
- What does the Deliciously Ella community strategy look like and why has it been so successful in keeping its customers engaged?
- How has your social media strategy developed over the last nine years and what advice would you give to a retailer undertaking a social media strategy today?
- What does brand authenticity look like in 2022 and how is this likely to develop?
- How important is a podcast to the marketing strategy of a retailer and what tips would you give for ensuring your customers engage with it?
- How can retailers establish a strong enough brand identity to thrive even in a disruptive market?
- What key steps should retailer take to become a brand of purpose?
- How will Deliciously Ella develop over the next two years and what are you most excited about?
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Theatre A30 mins
- What level of supply chain visibility is required in 2022 to drive market share and profit?
- How can retailers move effectively from data management to real supply chain actionable insight ?
- How can retailers better understand how every part of the supply chain works together to make smarter decisions and improved ordering?
- How can retailers automate communications with carriers to ensure information is both dependable and timely?
- What does the blockchain mean for retail supply chain and what should retailers be doing to embrace it?
- How can retailers get real ROI from prescriptive analytics?
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Theatre B30 mins
- Evaluating how to make buy now pay later as frictionless as possible for the customer
- Ensuring the buy now pay later option is effective across all touchpoints
- Ensuring compliance through understanding how buy now pay later is regulated
- Overcoming the key mistakes retailers make with their buy now pay later implementations
- What BNPL means for retailers and how to execute a successful BNPL strategy
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Headline Theatre30 mins
- Redefining the online and in-store customer experience
- Improving your customer experience strategy to differentiate from competitors and ensure brand messaging and authenticity
- Making both online and store visits more experiential, entertaining and inspirational through face2face connectivity
- Bringing the best of in-store to online shoppers
- Personalising for your customers today and always
- Increasing sales conversion, reduced cart abandonment and reduced returns
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Theatre A30 mins
- Why returns are on the increase in retail
- What is the environmental impact of returns and reverse logistics?
- What are the hidden costs of returns and how could these be mitigated?
- What are the opportunities to reduce returns and what are the best practices?
- What are the new and emerging technologies which could help reduce returns?
- How can you reduce the environmental impact of returns and hence help reach your sustainability goals in a cost-effective manner?
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Theatre B30 mins
- What are the key benefits of Open Banking Payments, and when will they become a real option for consumers?
- What are the key open banking use cases in the market today and how will this develop over the next two years?
- What is blocking Payment Information Service within mainstream retail and how can integration and adoption be best supported?
- How can retailers best ensure their customers choose open banking as a payment method?
- What value does the approval by the CMA of variable recurring payments bring to the consumer and the retailer?
- How can retailers consolidate payment options and payment providers to optimise costs and maximise customer choice?
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Headline Theatre30 mins
- How has Coronavirus impacted customer expectations from retailers over the last two years?
- Which tools and techniques can retailers use to better understand the expectations of customers in the current environment?
- What do customer service teams need to do to meet these increased expectations?
- How has the sustainability agenda impacted what customers expect of retailers and how should retailers respond?
- How can retailers use their brand identity to meet customer expectations?
- How can retailers maximise loyalty when customer expectations are so high?
- How are customer expectations likely to develop over the next 18 months and what should retailers be doing today to prepare?
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Theatre A30 mins
- The title of our session mentions perishable products, could you share some more detail around the key differences between perishable vs non-perishable deliveries when it comes to the final mile?
- Given the perishable nature of your product, how do you go about selecting the right carriers to partner with?
- Is there anything beyond just selecting the right carrier that makes a tangible difference to customer experience?
- What else does Hello Fresh use data for in logistics?
- Are there any other businesses, whether perishable or non-perishable, who you look up to up in the final mile space, and what is it that wins your admiration?
- How, if at all, has the pandemic changed the way Hello Fresh approaches final mile delivery?
- What is the innovation you would most like to see to support the development of perishable delivery?
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Theatre B30 mins
- What are the key drivers and risks for putting purpose at the heart of business from a colleague, customer and brand perspective?
- Given the very real challenges on society with rising costs in supply chain for retailers and increased prices for consumer ….is this being put on hold for a while or how are businesses responding ?
- There has been an increased focus on ESG from shareholders – which of the E, S or G are companies really focused on – is it not all about the impact of climate change?
- Can you highlight for those who don’t know, what the Pennies charity does and how retailers can leverage existing payment systems to support delivery of authentic purpose in action?
- What are the real benefits that micro donations offer to retailers, charities and technology partners?
- Have micro-donations been used to support the humanitarian relief efforts fall out from Ukraine crisis? Who decides ? How long would it take to change charities?
- What are the multichannel considerations when leveraging micro donations?
- Is 2022 a tipping point for micro-donations and what should the retail sector be doing today to prepare themselves for the ongoing landscape change?
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Headline Theatre45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- How will the online customer experiences of 2025 differ from 2022 and how can the industry prepare today to deliver upon them?
- How will AI be used to improve online customer experiences over the next three years?
- Which recent technology innovations will deliver the best experiences for customers online in three years times and how can retailers embrace them effectively?
- What will customers expect of the delivery experience in 2025 and how can this best be achieved?
- What role will social media play in excellent customer experience over the next three years?
- How will we take the best experiences of stores and translate them online by 2025?
- How important will AR and VR be in the online customer experience of 2025?
- What brand values will be a more important part of online customer experience over the next three years?
- How can omnichannel retailers best compete with the pureplays in the area of online customer experience?
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Theatre A45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- What are customers’ expectations from delivery in 2022?
- How can retailers and delivery companies best manage their relationship to maximise efficiencies and reduce friction?
- Which new delivery options should retailers be paying most attention to and which new ones are coming down the track?
- How seriously should retailers be taking robots and drones as an effective mode of delivery?
- How will fulfilment by Amazon develop by 2025?
- How can retailers best keep the costs of delivery at acceptable levels but still meet their customers’ lofty expectations?
- How can retailers decide on what to charge for delivery in a demanding marketplace?
- How will acceptable delivery timescales change over the next three years?
- What best practices should retailers adopt to maximise sustainability with their delivery strategies?
- How should retailers best communicate with their customers throughout the delivery process?
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Theatre B45 mins
The moderator will ask some of the following questions as well as asking the audience to offer some questions of their own :
- Which new innovations will we see in retail payments by 2027?
- What will the self-checkout vs staffed checkout vs walk out landscape look like in 2027?
- How will the cloud impact the payments landscape over the next five years?
- Which new payments methods will become expected by customers in five years' time?
- What proportion of store payments will be cash and credit/debit cards by 2027?
- How will buy now pay later develop over the next five years?
- How will retailers be reducing their costs of acceptance by 2027?
- Which new value-added payment services will dominate the payments landscape over the next five years?
- How will payment security develop by 2027?
- What role will cryptocurrency play in within retail payments over the next five years?
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Headline Theatre10 mins
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Theatre A10 mins
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Theatre B10 mins
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